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ARGH! Dunkin Donuts

Discussion in 'Area Restaurants, Dining and Food' started by andrewhoya, Mar 3, 2011.

  1. ayayagirl

    ayayagirl New Member

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    I actually have something positive to say about DD. I have been there a few times this past month to get coffee in the morning on my way to work, and the manager on duty has been very pleasant and working hard to make sure everyone's order is correct. Donuts all looked and smelled delicious, although, unfortunately I am trying to be good so passed on them, and all the bins were full! I was thinking to myself that they must be under new management.
     
  2. tiny

    tiny New Member

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    Same here...perfect coffee, fresh donuts, friendly and fast service for the early a.m. stop.
     
  3. VoiceGuy07

    VoiceGuy07 Member

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    So it sounds like things are good, even great, if you show up at DD early enough (whenever that might be) but the still run out of the donuts at some point and don't have a process for gettin' more. It is what it is I guess.
     
  4. kevinq

    kevinq Member

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    Things are good in the morning, if Melanie waits on you. Otherwise, it is hit or miss as to how good the service is.
     
  5. VoiceGuy07

    VoiceGuy07 Member

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  6. rich351854

    rich351854 New Member

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    We went last night for a dessert donut... have to say service was nice and there was some selectoin....much improved
     
  7. ccasam

    ccasam New Member

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    Just tried to call 3 times in the past 30-45 minutes with a question about pre-ordering a large order and there was no answer and the mailbox said it was full. I figured that they may have been with a customer the 1st time, but I am sorry, that is ridiculous!
     
  8. jamesmkelly

    jamesmkelly Member

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    Is there a reason anyone still goes there ?
     
  9. Capricorn1964

    Capricorn1964 Well-Known Member

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    With all the negative comments about that business, I don't even want to waste my time/effort to go there....
     
  10. Rhaegar

    Rhaegar Member

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    I got coffee the other morning right around the time it opened. I was well down the toll road before I realized it was undrinkable. I'm not picky about coffee either. I'll drink most any sludge. I drink it black and the stronger the better. What was in my cup was bitter water. Bad pots of coffee happen, but it seemed consistent with the other quality issues posted.
     
  11. Capricorn1964

    Capricorn1964 Well-Known Member

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    Ick...Im glad I never drank coffee in my life. HA!
     
  12. vacliff

    vacliff "You shouldn't say that."

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    I've been a regular there since it opened and haven't gotten a bad cup of coffee yet.
    They've got their problems, but for me, the coffee's been fine.
     
  13. car3856

    car3856 New Member

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    We gave up on the DD shortly after it opened. Poor service and stale doughnuts. If you want fresh honest doughnuts make the trip to Wegmans.
     
  14. Dawne

    Dawne HOA Sec-Treas/Tech Comm

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    I heard rumor that the donuts are delivered... not baked on site. Is there any truth to that?

    We went a recent Saturday, and despite being VERY crowded, the coffee was good. Hubby thought donuts could have been "fresher"... maybe they're not baked there?
     
  15. redon1

    redon1 aka Aphioni

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    yes they are delivered- i think from Leesburg and/or Sterling.
     
  16. StevieD

    StevieD New Member

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    I also get coffeee there almost every day - never had a problem with the coffee. They are sometimes a bit disorganized, and although I don't get their donuts, those bins always seem to be a bit bare - but I'm glad we have one in our neighborhood!
     
  17. DENALI08

    DENALI08 Member

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    I have been here a few times in the past and they are always out of everything. I refuse to support that business any longer. The owner/manager has no idea what he is doing. An Ice Cream store should NOT run out of ice cream.
     
  18. Sunny

    Sunny Chief Advisor

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    The last time I was in there, the manager was extremely helpful and opened a fresh container of vanilla ice cream upon request (my daughter has nut allergies) and washed their scooper with super hot water & soap. Even though there was a language barrier, there was not a customer service barrier at all. I was really happy that they went to the trouble to be sure one of my daughters could safely have some ice cream even though there was already plenty of vanilla already in the case. They totally "got it" and made me feel comfortable in there.
     
  19. Audrey

    Audrey Member

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    Just wanted to say, there are lots of donuts there today (went after school got out) and lots of ice cream flavors in plentiful supply. Friendly service too!
     
  20. msflynn

    msflynn New Member

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    They have a new owner and manager so maybe there is hope it will turn around.

    Staci
     

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