Hello everyone, This is J.K. Ronay, owner of Blue Moon Construction. One of our satisfied clients had shot me a note that there were some concerns with our work being posted on the forums and since I call Ashburn home and Broadlands has helped make our company what it is, I felt like I should respond. I am not going to respond to individuals, but more the group forum. First and foremost, you know that every employee at Blue Moon loves their job and takes our clients projects very seriously. Hence the many awards we do win for our attention to detail and quality of work and customer satisfaction. Yes we have grown tremedously in the past three years, Blue Moon isone of the top ten growing companies in Loudoun County. But quality with the growth must remain top priority. For my project managers, yes, I do have a few young Broadlands residents I have hired to run projects and they are learning as they go on some of the managing aspects of the job. This is fairly typical with any company in a growth phase, and those that have posted, know that they can reach me at any time and did throughout their projects so I could step in and help if necessary. For staying on schedule, Please keep in mind, our construction schedule is based off of availability of materials or certain lead times. Our labor schedule does not change, In the few cases I see listed here, we cannot control supply of selected materials many times such as backorders or damaged materials arriving on jobs. There are also processes that have to e followed to do the job properly (ie, tile before shower glass being ordered). We do our best, but we have to rely on our vendors just as you would as consumers when you buy items. Our new scheduling system is top notch and there should little to no variance. To note on the hiring of subs. The only subs we use are: our Electrician, E.L, Kellogg of Fairfax (25 years in business), Reimsys HVAC (10 years), and Plumbing Wizard (20 years), most GC's sub out major trades for insurance and warranty reasons. 7-Eleven: Everyone else on our team, from framing, trim and drywall to tile work is in house. And it has been this way for both the cases I see mentioned on this forum. There is not a person that works on a Blue Moon job that has ever been "picked up from 7-eleven". Nor will there ever be. I have had my team for 8 years in place except for new managers, who are learning to work with the team and working to implement my work process I built Blue Moon on. As far as one of the comments, it is clearly unfair to "become uncomfortable" with us, when you expect a $60,000 basement for $40,000. We price our jobs out with detailed line items showing every cost, we are very straight fwd and honest from the start on our bids. I cannot do projects for free, we simply price what a client wants, materials, labor and profit. Our clients get a project with great value, certainly not cheap. We also work with many Designers and Decorators in the Ashburn area, that love using us to complete their work. Sorry to be so long winded and yes there are aspects of the jobs that Blue Moon can improve on and I have not seen a contractor perfect anything to this date. We work continuously to improve our systems and 99% of our clients seem thrilled with our process and quality of work hence our referral rate of over 80% (typical would be 50%). Of course I am biased when I see people unhappy and assume we can never do anything wrong, but that is not the case in our line of work. We want all of our clients happy and I accept any and all criticism as long as it is fair. So thank you for posting your opinions. My door is always open, for anyone that would like to discuss past work concerns that need attention or future work, my phone is always on, as much as my wife hates it... My Direct line is : 703-774-8171 Have a great Holiday Season from all of us at Blue Moon. J.K.