1. Yes, it's a whole new look! Have questions or need help? Please post your question in the New Forum Questions thread Click the X to the right to dismiss this notice
  2. Seeing tons of unread posts after the upgrade? See this thread for help. Click the X to the right to dismiss this notice

Feedback on roofer911?

Discussion in 'Homeowners Corner' started by jjna, Feb 23, 2011.

  1. jjna

    jjna New Member

    Joined:
    Sep 2, 2008
    Messages:
    69
    Likes Received:
    0
    Agreed. I will certainly continue to recommend his company... unless I start experiencing bad service. Then I will crucify him on the internet! :)
     
  2. JFee

    JFee New Member

    Joined:
    May 14, 2009
    Messages:
    3
    Likes Received:
    0
    I just had worked done last week from 911roofing. Steve contacted me same day and provided me an estimate for some repair work to the roof ridge vent, stack pipe and window leaks. I agree to work and his workers showed within two hours and completed the work in about hour. I'm very satisfy with the manner the work was handled.
     
  3. cmjjtj

    cmjjtj New Member

    Joined:
    May 12, 2011
    Messages:
    2
    Likes Received:
    0
    A few strips of our siding blew off recently. We called the last company who fixed our siding but after 4 days and no call I called Roofer911. I had an estimate with pictures by 10:30 am the same day and they were done with the work by dinner time. The cost seemed reasonable and I was willing to pay to get it done fast since it was going to rain again the next day. In addition, after talking to them about how the house seemed colder this winter Steve came out and ran a scan. There was no charge for the scan. He told us our windows were fine and our roof was not leaking. All we needed was more insulation in our attic. This was all good news in my opinion. They could have told me anything but instead showed me the scans and made a recommendation to have our insulation done. Since the do not do insulation there was nothing in it for them yet they were honest about what needed to be done. We will be calling them again if needed.
     
  4. wdn

    wdn New Member

    Joined:
    Apr 20, 2012
    Messages:
    1
    Likes Received:
    0
    Just wanted to share my positive experience with Steve and his company. After calling late one afternoon, Steve came out promptly the next morning, took some pictures, provided a detailed, electronic estimate, and upon approval, had his crew on the job in a matter of hours. After reading other reviews, I was expecting a much higher estimate, but was pleasantly surprised when his quote was actually below the others I received.

    Steve detected fundamental flaws from the original construction that was the underlying cause of a problem leak. The repairs held up well to the heavy rains that came the next day and now the problem corner on my roof no longer leaks! Steve was very courteous and professional and followed up via email and phone to ensure I was completely satisfied. Highly recommended!
     
  5. billott

    billott bill20148

    Joined:
    Jun 7, 2007
    Messages:
    13
    Likes Received:
    0
    During a recent rain, we noticed a leak in our roof. I called roofer911 and the same day they were out to check out our roof. They quickly diagnosed the problem, provided me a competitive quote, and later the same day came out and resolved the problem. Fast, Hiqh quality work!

    --Bill
     
  6. Charmed1

    Charmed1 New Member

    Joined:
    May 18, 2011
    Messages:
    90
    Likes Received:
    0
    We have had an ongoing problem with the very large skylight in our master bathroom. We thought we had it fixed at one point, but the tornado warning storm a few weeks back proved us wrong. I was at a loss. I called Roofer 911 and Steve came out pretty much immediately. He used his infrared scanner and found all of the water coming into the house, determined that there wasn't mold and then had someone out to fix everything - including a vent, within a couple of hours. On top of it, he provided a comprehensive ONLINE proposal, which I felt was very reasonable and with esignature - hello, easy! Steve communicated so well, followed up with us and he now has a very loyal customer in me. I can't recommend him enough.
     
  7. doberman

    doberman New Member

    Joined:
    Jun 5, 2003
    Messages:
    64
    Likes Received:
    2
    We had a negative experience with Roofer911.
    In an earlier post someone mentioned that their warranty is shorter than that from others, and that came back to haunt us. They did repair for us, and about 10 months later we had a leak in the same place. I called them, and they came back and charged us again to perform basically the same repair. I pointed this out, and asked how the cause could be anything but poor workmanship in their previous effort. I got no satisfactory answer, and my choices were to pay them to do the work again, or call someone else and start over.
     
  8. jjna

    jjna New Member

    Joined:
    Sep 2, 2008
    Messages:
    69
    Likes Received:
    0
    Roofer911's standard warranty is for six months, but I usually request 1 year, just to be safe.
     
  9. hberg

    hberg give me some of your tots

    Joined:
    Jan 23, 2003
    Messages:
    1,265
    Likes Received:
    12
    Really sorry to hear that, because I have had really great experience with them. But have always been concerned with the 6 mos warranty because they should stand by their work.
     
  10. Roofer911

    Roofer911 New Member

    Joined:
    Jan 28, 2009
    Messages:
    68
    Likes Received:
    0
    In order for us to bill you a second time the leak must be in a completely different area of the roof or our workmanship was damaged by a hurricane or earthquake.
    If you would please tell me what the given reason was for us to bill you twice that would be great appreciated!

    Thank You,
    Steven
     
  11. timbuch2

    timbuch2 New Member

    Joined:
    Oct 23, 2002
    Messages:
    6
    Likes Received:
    0
    Used them. Had the ridge vents reset, new shingles and siding fixed. They were very prompt. Quality of the repair looks good. No leaks. Woo hoo. But will know more after the next sideways rainstorm.

    Tim
     
  12. SportsFan

    SportsFan New Member

    Joined:
    May 12, 2008
    Messages:
    9
    Likes Received:
    0
    We were very impressed with Roofer911. They called us back quickly to come out for an estimate. They also came out quickly to do our repair work even though it was a holiday weekend. Not only did they repair the 4 agreed upon problems but they also found a couple of other shingles that had holes in them and replaced them. The workers that came out were knowledgeable and professional. We were very happy with them.
     
  13. kcj2008

    kcj2008 New Member

    Joined:
    Aug 16, 2008
    Messages:
    3
    Likes Received:
    0
    We called roofer911 this morning based on reviews on this forum. Steve arrived within 2 hours to give us an estimate, then Jorge arrived a few hours later to perform the work. Jorge made all the repairs on the estimate. In addition, he found a few other problems (damaged shingles, hole in the siding) and repaired those at no additional cost. Jorge showed us pictures of all the work that was done on the roof (in places we couldn't see from the ground). Roofer911 was professional, prompt and courteous. Now we just some heavy rain as a final test.
     
  14. Riget4

    Riget4 New Member

    Joined:
    Sep 29, 2012
    Messages:
    2
    Likes Received:
    0
    We had Roofer911 out here a week ago to fix a leak caused by a crack in some flashing. Steve was professional and helpful. He sent me the quote within an hour. His team came out that afternoon to replace the cracked plastic flashing installed by the builder with much better aluminum flashing. They checked the rest of the roof, made a couple of minor fixes, cleaned up, explained the work to me and left. They were neat and efficient. No more leak. Roof looks good. I recommend contacting them if you have a roof issue.
     
  15. jdhauer

    jdhauer Active Member

    Joined:
    May 27, 2003
    Messages:
    358
    Likes Received:
    25
    Roofer 911 came out to fix a siding issue we had from the derecho - a big hole was punched in the siding in the front of the house and they were able to fix things despite our siding being discontinued. This shouldn't be an issue for most in the neighborhood but our house was built by Engle. Although it was a "small" job, Steven and crew came out and took care of it for us. We're repeat customers!
     
  16. latka

    latka Active Member

    Joined:
    Sep 5, 2002
    Messages:
    1,208
    Likes Received:
    26
    jdhauer...do you mind telling how much you were charged for that? I have the same leak.
     
  17. jdhauer

    jdhauer Active Member

    Joined:
    May 27, 2003
    Messages:
    358
    Likes Received:
    25
    It was $625 but we also had other roof work done at the same time (an ongoing gutter issue - thanks, Engle!) so I don't have an itemized price for the siding which required replacement of two pieces and switching siding between the side of the house and the front of the house as it's a VERY close match but not 100% perfect (more like 95%).
     
  18. latka

    latka Active Member

    Joined:
    Sep 5, 2002
    Messages:
    1,208
    Likes Received:
    26
    Thanks
     
  19. latka

    latka Active Member

    Joined:
    Sep 5, 2002
    Messages:
    1,208
    Likes Received:
    26
    I called Steve from Roofer 911 two days ago. He came the next morning at gave me an estimate on repair for our roof. This was after making appointments with two other roofers who never showed up. We agreed to the estimate and even asked if he could do a little additional work that was not included in the estimate. he agreed and didn't even charge for it. Couldn't be happier.
     
  20. jcrosby

    jcrosby New Member

    Joined:
    Feb 5, 2008
    Messages:
    45
    Likes Received:
    1
    Estimate/work done on replacement of attic fan, and roof leak all in one day. I would use them again! Great work and thank you for the follow up call.
     

Share This Page