1. Yes, it's a whole new look! Have questions or need help? Please post your question in the New Forum Questions thread Click the X to the right to dismiss this notice
    Dismiss Notice
  2. Seeing tons of unread posts after the upgrade? See this thread for help. Click the X to the right to dismiss this notice
    Dismiss Notice

Grand Opening Week Results & Response To Comments

Discussion in 'Area Restaurants, Dining and Food' started by Sal's N.Y. Pizza, Jul 1, 2007.

  1. Sal's N.Y. Pizza

    Sal's N.Y. Pizza New Member

    Joined:
    Jun 22, 2007
    Messages:
    70
    Likes Received:
    0
    To our customers and friends,
    This comment is addressed to each individual customer who visited with us this week and gave us support as we start our new venture. It is not addressed to “a line of people out the door and around the turn of our entrance.” This is a family owned and operated business with a family history of more than 40 years. Our mission is to treat each customer as if they are the “only” customer at the counter. It would be rude and inappropriate to ask a customer to “step aside” without making an effort to answer their questions regarding this new menu. We take one customer at a time! It’s about home-made specialty items and hand tossed pies. It’s about giving our customers personalized service, understanding their needs and satisfying their requests. Giving our customers time to get to know us and what we have to offer. It’s about providing samples to our customers while you wait one on one with a warm welcome to our “home away from home.” It’s NOT about running a “factory like” pizzeria with pies made & frozen in advanced from pre-made dough and products that are stacked on trays in the back and running conveyor belts to process pizza. It’s “NOT about putting leftovers out on a tray near the register for samples. Everything is made fresh to order SO if you like your crust thin and crisp, please feel free to order it that way. If you like it a little thicker crust with extra sauce or cheese… we can do that too. It’s all about you as an individual. It’s NOT about serving as many customers as possible in the shortest amount of time to make the most money. We are not your typical “fast food” restaurant. Unfortunately in this day and age, people are settling for that type of service. We have no intention of participating in such a situation. If we did, we would not have gotten to meet all of you this week, we would not know our employees on an individual basis, and we would not be able to prepare our food fresh. We would just be at the bank day and night! That is far from our mission. So we ask that when you plan to visit us, leave ample amount of time to place your order, receive your meal and of course RELAX and enjoy the wonderful food whether your dining in or carrying out!

    This is a short summary of our “Grand Opening” week and response to some of your comments. Thanks for all the wonderful support this week. We survived the “Grand Opening” with a very unexpected overwhelming but well appreciated response from the community and from our visitors from the surrounding counties. We have had many satisfied customers who felt that our products were well worth the wait. There are some of you who are disappointed in the wait time. FYI we are working the kinks out and will have a designated area window for carry-out orders. It’s just a matter of logistics. We are anxiously waiting for a “Point of Sales” system that will facilitate accuracy of orders, inventory and time saving measures. We don’t think a “Grand Opening” week is an accurate time to judge waiting time or service. We appreciate all your comments so keep them coming. It’s all about you! We will continue to do our very best to serve this community and all our customers at all times.
    Sincerely,
    Doreen, Sal & Family
     

Share This Page