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Forum Tip Having trouble logging into the new site?

Discussion in 'Forum rules and information' started by flynnibus, Jun 23, 2013.

  1. flynnibus

    flynnibus Well-Known Member Forum Staff

    Joined:
    Oct 29, 2002
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    As part of the data migration from the old site - all users had to be imported into the site. The site requires all users have a unique email address and any users who had the same email address were merged into the same account.

    Under most conditions - two users with the same email should not have been present.. but there are very isolated cases where this may be true.

    If for some reason you can not login

    If the site says 'The requested user 'YourUserName' could not be found.' - use the Contact Us link at the bottom of the page to send us a message and include both the email address you were registered with, and the username you were intending to use.

    If you can not login and the site says "Incorrect password. Please try again." - your password is incorrect. If you can not figure it out, use the Forgot my password link to start a password reset. If you still have trouble, please use the Contact Us link at the bottom of the page to send us a message and include both the email address you were registered with, and the username you were intending to use.

    Thank You
     

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