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Need Advice Internet speed & thread problem

Discussion in 'Community Broadband & Computers' started by chattycat, Jan 17, 2014.

  1. chattycat

    chattycat Member

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    For about a week my browser has been extremely slow....takes about ten seconds to connect to a URL, open an email, etc. Using IE10. Anyone else experiencing this?

    Also, I cannot post threads in IE10 on this forum. It allows me to type heading/question, but won't go to the body area to allow me to post content. It's ok in Firefox, though. I can just use Firefox, but does anyone know why this occurs in IE?
     
  2. flynnibus

    flynnibus Well-Known Member Forum Staff

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    There are some IE fixes in newer versions I'll be applying soon.. might be it. I do see IE11 isn't liking the enhanced text editor.

    My first recommendation would be don't use IE. There really is no reason to keep using IE when better browsers like Chrome and Firefox trump it. Chrome is my favorite largely because of the Google integration that keeps all my bookmarks, history, etc centralized so my experience is the same on all devices (home, work, mobile, etc)

    As a workaround, if you disable the enhanced editor, IE seems happy (I'm typing this with IE11 right now). Click on your name in the menu bar and select preferences. On the preferences page, de-select the option for 'Use the rich text editor to create and edit messages'

    As for your other slowdowns... common causes include
    - your DNS (name lookup) is slow. This can be someone else's problem, or your computer can be setup wrong, or even hijacked to point at some 3rd party server for ads/etc.
    - your browser is waiting for the proxy detection to complete. Auto proxy detection can be disabled and this eliminates this
    - extra plugins/etc trying to interact with your web content and just slowing down the pc
    - malware/etc also interfering with the browser

    When I look at someone's PC like this.. first thing I do is use a browser with no plugins/etc all that extra stuff disabled. Then I watch the status bar at the bottom for what it says during this delay. It could say things like 'detecting proxy...' 'looking up...' or 'waiting for...' where that delay is most frequent is telling.

    But in the wild.. it's 9 out 10 times extra crap toolbars/services/etc people have installed on the computer.. and the kinds that try to reconfigure your DNS/homepage/etc other settings to route through their service.
     
  3. chattycat

    chattycat Member

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    Thanks, Flynibus! I'll try any/all of those ideas! So will Chrome bookmarks toolbar show up on all my devices?

    Just as an aside, could I have a bad router? Also noticed when hubs is on galaxy pad and I'm on phone at same time in same room, browsing on both slows down drastically.
     
  4. flynnibus

    flynnibus Well-Known Member Forum Staff

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    Bad router? not usually how they fail.. but misconfigured.. can cause slowdowns, yes. If you are on comcast or openband, you really shouldn't see any speed differences with just someone else browsing. Are you on wireless?

    For Chrome.. yes, by logging into Google with it, all your saved passwords, history, bookmarks, etc are sync'd across all devices... PC, iphone, android, etc.
     
  5. chattycat

    chattycat Member

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    Yes, wireless...
     
  6. chattycat

    chattycat Member

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    Man, still having problems. Internet is still slow, no matter what browser I use. Even our mobile phones/pads/laptops are slow connecting to the internet. Is anyone else experiencing this? Could it be OpenBand? Or, again, my wireless router?
     
  7. flynnibus

    flynnibus Well-Known Member Forum Staff

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    If it's slow consistently... you can try connecting hard-wired and see if that makes a difference. You can also differentiate between slow to open new connections or slow speed. Goto a speed test page like http://www.speakeasy.net/speedtest/

    That will test your throughput (raw transport speed to the test site). But slow browsing experiences can also be caused by slow name resolution (DNS) or software (add-ons, etc). But if you see the problem on all devices it would point to something more common. I would try bypassing your wireless router and see if you see any differences. Poor wireless performance obviously will hinder everything.
     
  8. Flowerlover

    Flowerlover New Member

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    My family has also been experiencing very slow internet speeds on all computers, tablets, and cellphones....hard-wired or wireless is very close to the same speed. Just throwing my two-cents in.... :)
     
  9. Mary

    Mary New Member

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    If you are getting slow speeds, first check your upload and download speeds. Do this through the xfinity speediest or speed test link. You may need to have your provider resend a refresh signal to your box. That can be done via the phone. That should bring your speeds back up to where they should be. Also, if you have an older modem and have many devices connecting to the wireless, you should think about upgrading your router to a dual band.
     
  10. chattycat

    chattycat Member

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    Thanks, Mary. Oddly enough, it was so bad for awhile during the winter and is back to normal lately. (?) Oh, well. I'll remember your suggestions if it starts up again.
     
  11. chattycat

    chattycat Member

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    Sheeeeeee's baaack! Ugh. So everything's been fine with my internet speed since last discussion. But last night, hubs jumped on my laptop (toshiba, only about 2 years old) to register for his fantasy football. He was in dining room on laptop. He was ready to tear his hair out due to slow speeds, couldn't scroll until it caught up, etc. And as you all know, you have to be quick on the draw with those fantasy football picks, ha! Pretty sure he was on IE for one. (I'll be changing that today!) I made the mistake of saying, "Hmmm, works fine for me upstairs." So my adult daughter chimes in and says, "omigod, yeah, meant to tell you your wireless stinks. I can barely get service down in the basement." So I soon became the enemy as they both ranted. Lordy.

    My office is upstairs, which is where modem and desktop are, and where I don't experience any problems.

    So, sage ones, does this sound like:

    1) OpenBand evil doings
    2) Need new modem
    3) Modem should be on main floor maybe, between upstairs and basement?? I wouldn't think it's a "far reaching" thing, but maybe I'm wrong.

    I will revisit all your suggestions above, of course. But can you tell me what "upgrading your router to a dual band" means??
     
  12. flynnibus

    flynnibus Well-Known Member Forum Staff

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    It keep it simple... your wireless router is a radio.... just like your FM/AM radios, your reception of the signal is a combination of the source's strength, distance/interference between the source and you, and your receiver's strength.

    Life is more complicated than your old FM/AM radio because this is two way radio, the frequencies involved are different, etc.. but you can keep the same core concepts. Your reception (aka performance) is going to be a combination of those factors... the source, interference, and your receiver.

    If you are hardwired and the issue goes away.. it's not openband.
    If you can be in the same spot as the problem user and the issue goes away for you... it can be the specific computer. Poorer radio, software setup, etc.

    The way to address this typically is
    1) isolate the problem to just the wireless... test with the hardware stuff and the test computer and know all is good there. If that doesn't work, isolate the computer/settings. If it sucks for everyone even on hardwired, then you look more towards the network and upstream openband
    2) once you know its just wireless performance... map out your signal strength and figure out where it's good and bad. Just use your phone or PC and monitor the strength as you move to different locations. This should confirm for you your observations that 'it sucks in the basement, its fine in the office', etc.

    Then you can look at why it's bad. Think line of sight between you and the wireless router location. Distance, big electronics, dense things like kitchens, bathrooms, concrete vs drywall, etc all hinder the signal. Interference from OTHER wireless networks or radios are also big contributors.

    You should check if there are other wireless networks that are on the same channel as you that are strong that could be interfering with your configuration. There are tools to show you what your radio can see. I don't know a easy lay way of explaining this to someone.. but you want to be on a free channel if possible and avoid other strong signals if you can. Which radio channel your router uses is configurable.

    If that is as good as it can be, look to see if there is a better place you can place the router so it is more central and has the least obstructed paths to where people use it.

    The last thing is 'get a stronger radio'. Newer wireless routers have more advanced setups that give them better potential top speed and potentially better for avoiding poor signal quality due to interference. The newer standards use higher frequency radios and better antenna designs. But they are not a magic bullet. Put in a bad situation, they can still run poorly. Your devices also need to support the newer standards (but anything in the last few years would be 802.11N or better)

    Your router location is the easiest thing to look at
    Also figure out if new wireless networks are causing issue for you as well (move to an uncrowded channel)
    Lastly, if your router is an old B or G radio design.. consider upgrading to a N or AC router
     
  13. Broth

    Broth New Member

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    Verizon Fios has been terrible for the last few days. Service is fine for 2-5 minute periods, followed by massive lag spikes. Anyone else experiencing similar?
     

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