We've owned a Dyson for over 7 years. We're never going back to any other brand. Over the 7 years, I had to deal with Dyson customer support regarding the flexible tube developing a crack/rip in it; I called, got to a live person within 4 rings and 5 minutes later, I was promised a free replacement, which arrived 4 days later. Dyson might be more expensive, but it 'works'. When we first bought it, I vacuumed our living room with our Hoover. I then used the Dyson and when I was done, the canister was half full of dust, dirt, etc. The Hoover spent the night by the curb.