1. Yes, it's a whole new look! Have questions or need help? Please post your question in the New Forum Questions thread Click the X to the right to dismiss this notice
  2. Seeing tons of unread posts after the upgrade? See this thread for help. Click the X to the right to dismiss this notice

Pool passes using the new app?

Discussion in 'General Chat Forum' started by Julie E, Jun 13, 2017.

  1. Julie E

    Julie E New Member

    Joined:
    Mar 12, 2014
    Messages:
    3
    Likes Received:
    4
    Good evening! We just checked into the Southern Walk pool using our pool passes through the cool and convenient new app. When we checked in, the lifeguard advised that we couldn't check in with our phones and would need to have the physical passes with us next time. Is this the case or is it a communication issue?

    Also, one known issue with the app is that the pass images are stored locally. Which means that they can be deleted via an 'Import & Delete Pictures' function when connecting your mobile to a PC.

    Thanks in advance for a response!
     
  2. The Broadlands Community

    The Broadlands Community Member

    Joined:
    May 13, 2014
    Messages:
    425
    Likes Received:
    23
    We apologize for the confusion. As this is a new product, we are training the guards on the use of the app. Sometimes new guards are unaware they can accept this and we continue to address and correct this issue. Also, please note that the photo on the app must match the photo on the pool pass. Please contact the HOA office directly if you have any further issues or questions at 703-729-9704.
     
    Last edited: Jun 14, 2017
    Julie E likes this.
  3. JLC

    JLC Member

    Joined:
    Apr 18, 2003
    Messages:
    890
    Likes Received:
    8
    Does this mean we should take a photo of the pool pass for the app photo? Our pool passes are from the first year they were issued and my kids don't look anything like their pool pass photos anymore.
     
  4. The Broadlands Community

    The Broadlands Community Member

    Joined:
    May 13, 2014
    Messages:
    425
    Likes Received:
    23

Share This Page