Discussion in 'Area Restaurants, Dining and Food' started by smheese, Sep 1, 2009.
Vince, that was very nicely said!
The Spata Family
Right on my friend! Its all about being "home made" , made to order, fresh!
The Spata Family
Hey u left out my compliment on your rice balls! We love your pizza, if we aren't having homewmade we do go to sals. Your marghereita is the best in town.
I'm not sure why it matters how much Restaurant.com charges the customer for the coupon. Whether I pay $2, $4, $10, or $25 for the coupon, you give the $25 discount.
I would think the purpose of a business participating is to get bodies through the door. If someone can get the coupon for $2 versus $10, that might mean more coupons purchased and more people in your business.
Don't restaurant.com certificates have a unique order number that can only be used once? Whenever I have used a certificate (and I have bought many from a number of different places), the restaurant calls a phone number of the cetificate to confirm its validity. The next day, I get an e-mailed survey asking about my dining experience. It seems like it would be pretty hard to use the same certificate twice.
we ate at Sal's when it first opened...was alright. Got tired of the attitude at the front counter during busy times--is that part of the NY experience??? Also got pizza by the slice--and it looked like it had been out for 3 hours. Maybe things have changed---b/c it's been atleast a year since we ate there....now that Ledo's is open 5 minutes away...i'm happy to keep driving down claiborne---or better yet, to Rubino's
We like the food, but have to agree with woopity. The past few times we have been the attitude or lack of hospitality was very evident. The last time we went, we walked out. The counter person was on an obvious personal phone call and did not even look our way for easily 2 minutes.
Not to pile on, but the front counter service is what has stopped us from getting carry out as well. Almost every time we order carry out, we have to monitor when our pizza is ready or ask if those two pies sitting there are ours (after we've given you our name and paid) or else no one else will. It's as if no one takes responsibility -- cashier takes the money but that's it, cook makes the pizza but that's it. Please take this as constructive criticism and work on the total customer product and then we'll try you again. Stating that you are real NY pizza is not enough, their are too many options out there.
well--glad i'm not the only one. Hopefully they can read this...adjust the attitude...and then maybe be able to keep those who still go...i won't be back. there's too many other places to go with good pizza AND good service and attitudes around here.
I didn't really want to dredge up all three of my "strikes" on a public forum because it really isn't appropriate and, more importantly, it would take forever to type. But I will say that they were ALL related to the counter service, with the last time resulting in my walking out after waiting 45 minutes for a pizza and their attitude about it when I went to find out what was happening. Like I said, I won't be back. Rubinos and Manhattan get my business now.
I have ate at Sal's twice, and that was because of Restaurant.com.
Last time I went to Sal's I printed out the coupon I had already used, so it was declined. Then I was informed the reason they needed the correct print out is because people were abusing the system with copies. In other words the employees were not calling the toll free number, which makes the abuse their fault. Also to be precise most coupons you can only use once a month per restaurant. I simply drove home to return and give them the correct coupon.
The food was good.
We appreciate the time that you spent going home to get the correct coupon. Sal remembers the incident. We appreciate your honesty. So sorry for the inconvenience. Were really not looking to blame anyone for the situation, we learn as we go. Many times, the line is out the door and the phones are tied up....just the busy time and we do wait till the end of the night to call in those coupons to minimize the wait time to the customers. In any case, we did find those coupons trying to be used more than once. We chose to not participate in the program anymore because there are other ways also to bypass the one a month per customer. That's just the cost of doing business. Moving forward, we look forward to seeing you again at Sal's.
Please be sure to ask about the VIP club. This month was a 20% off total order. That is a monthly coupon sent out via email. You can sign up at the register.
It should not take 12 months to fix a webpage. You are a business owner, a restaurant business owner at that in an area filled with well paid families, many with a whole lot of technical expertise, ask someone to get it done.
As far as your food, I really do like the food at your place, but it is inconsistent. Take out is never as good as when we eat there and I will have to agree with the countless other comment that others posted. The counter help is incredibally rude, filled with attitude, and act like they are doing us a favor every time we go in there to pick up food. Our order has sat on the counter behind the boy at the register who never looked to see when our order was ready. By the time I get around to asking about it, the order has since cooled down.
Long story short... Information, attitiude, consistency, deal with counter staff whom I think is family as well.
Thanks for listening.
On the website....
Just a suggestion....... try getting involved with some sort of "tech thing" at the local highschool.... make it a contest where the students build "Moch" websites and the winner gets some sort of "reward" (i.e. a pizza party for friends, etc...)
Building a basic website is relatively simple.....but do not underestimate the power of a good and bad website.
On the HS thing.......it could be an additional attempt to get some free advertising..... maybe you could put a couple of schools "against" each other and have the winning school get some free pizza........
I would say Free advertising that is intimate with the end user is much more powerfull then buying a coupon in a pack of 50 others....
I realize the suggestions are corny.... but in my estimation it could work!
(you guys do have the best pizza around - and I think your business could be a massive success........)
I love Sal's pizza, but it is no doubt way over priced.
I am from NY and miss NY pizza, as well as other NY foods that can't be had around here (bagels, good bakeries...). We tried Sal's Pizza last night. I liked it, preferred it to other so-called NY style pizza in the area, but --- it isn't the real deal IMO. Real NY pizza has thinner crust! And a thinner layer of cheese, usually. But the sauce tasted "authentic", like the NY pizza I remember. My kids said "but how could the crust be thinner?" They don't get it - NY pizza is super thin, often eaten folded up, and it doesn't have to be loaded up with toppings; plain cheese is great.
It was more expensive - about $18 instead of $13ish. But I would get it again, for the good sauce.
I need me some coal-fired oven pizza! Can't find it anywhere around here.
Get a Big Green Egg with the plate setter and baking stone! Nothing beats it.
Sal's is offering a 20% discount through the end of September. This is what they listed on their Facebook fan page, but the offer is good for all of you as well (and for everyone, not just kids):
"Hope all you Pizza loving kids are enjoying a great start of the new school year. Enjoy your new classes, teachers and friends. Have a great year and get 20% off your order if you mention this comment. We at Sal's wish you all the best."
There's not much of September left, but if you're on facebook and become a fan you can see more offers like this: http://www.facebook.com/home.php?ref=home#/pages/Ashburn-VA/Sals-NY-Pizza/22209427425?ref=ts. If you sign up for their VIP club at the restaurant, they also have similiar discounts.
I had a really good calzone there the other day, and a good chat with Sal. They did see the comments about the counter service and they are listening. If some of the comments were referring to one of Sal's sons who often works the register, I always just thought he was on the shy side & I didn't take it as an attitude. But maybe the experiences were with someone else. Either way, I hope current & potential customers won't be turned off & will give them a chance because they are working on improvements based on the feedback here. I'd like to see Sal's do well because I really like the food and the family!
I had a similar situation with the counter help. We called in an order for a pizza on a Saturday night a few months back. We just wanted a single large pizza. The order taker informed my wife that it'd be a 45-minute wait. I thought they were just busy, so we hung around for a bit at home then went for the 10-minute drive to pick it up. When we got there the place was empty and there was a large pizza box sitting on the table in the back next to the ovens. I wondered if it contained our pizza. So I informed the young man who I was and why I was there ("Hi, I'm Ken and I'm here to pick up the pizza I called in.") He said without checking anything (his eyes didn't leave mine) that it would be a couple more minutes. After waiting for 10 minutes and not seeing any activity in the kitchen, I asked him to check the pizza that was sitting on the table. Yep, it was ours. The bottom of the box was warm so I didn't really push it.
We got the pizza home and it was cold. Not warm, but room temperature, and the peppers and onions were nearly raw. I don't think we ate much of it.
We don't order pizza that much, so we just scratched Sal's off the list. When we do order, we just get Papa John's. (I'm from Massachusetts and for better or worse, I'm used to the Worcester/Greek style of pizza and there really isn't anything like it around here, so I'm not really picky).
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