To all Winterset Owners

Recently we have been having a problem with frozen pipes in the kitchen. This is due to the extremely cold weather outside. We've now had both the hot and cold water lines freeze 2 times this winter. After being told by customer care and a plumber that all we can do is open the cabinets under the sink and allow it to warm I decided to go looking around. We have our basement finished and as I was searching I noticed that there is a 12 foot deep by 6 inch wide section under the kitchen wall with the sink and dish washer that is completely not insulated. We did not notice this during the walk thru because they had put a piece of insulation over the 6 inch section between the concrete wall and the support beam for the kitchen floor and it was not visible.

We have seen for some time the pantry being very cold and the floor near the wall being very cold as well. Now I know the reason why this area and my basement are always so cold.

We have contacted Customer Care and they are apparently going to do something about it but we will see. Anyone who has seen this same problem over the past month the insulation in that 12 foot by 6 inch section is the cause of all of the problems.

Eric

 

Lost
First it is totally inappropriate for you're builder to tell you that there is nothing that they can do about you're frozen pipes. [:0]
It is their responsibility to fix it. Does you're kitchen cantilever,
with no foundation beneath it? If that's the case, with no insulation in the floor system, of course you're pipes are going to freeze. I had a similar incident 2 years ago, only my pipes burst. (Lucky I was home and immediately turned off the water supply)
Totally ruined our Christmas, with no water. We have a powder room sink against the exterior wall. There was a double wall with the plumbing being on the inside one, and the insulation was SUPPOSED to be in the exterior one. Of course it wasn't there. If you have plumbing exposed to the exterior, with no insulation, you're pipes will not only freeze, at some point, they could possibly burst. So if I was you're builder I'd fix this as soon as possible, or they will also be mopping up floors and replacing carpet and furniture.[:0]