Trash Removal Service Changes for 2009 - Info and FAQ

(Work in Progress thread.. to be moved to main forums when complete)

As announced in the Feb 2009 Newsletter, the HOA has selected a new trash removal contractor to service the Broadland's residents. This thread will try to contain as much Q&A information as possible as collected from the various published information and follow up questions & answers posed by residents.

From the Feb 2009 Newsletter and March 2009 Newsletter

PATRIOT TO PROVIDE TRASH AND RECYCLING SERVICES FOR BROADLANDS RESIDENTS STARTING APRIL 2ND
Patriot Disposal is pleased to have been selected by the Broadlands Association to provide trash and recycling services for your community beginning on Thursday, April 2, 2009. Our employees and management team are eagerly anticipating the opportunity to provide you with reliable, efficient trash and recycling collection services.

About Patriot Disposal
Patriot Disposal is locally-owned and operated, and provides trash and recycling services for individual homeowners, homeowners associations and commercial businesses in Prince William, Fairfax, and Loudoun Counties. Customer satisfaction is our number one priority, and we are committed to becoming the most responsive and conscientious refuse hauler, rather than the largest.
An environmentally-conscious company, Patriot Disposal offers a curbside recycling program that extends well beyond those offered by other haulers. We have developed innovative and cost-saving methods to collect and recycle materials over and above those required by the County, and we are continuing to pursue methods to recycle additional materials and to expand
our recycling program even further.

Services
Beginning in April 2009, Patriot Disposal will provide the following services for the Broadlands Association:

Trash removal, 2 times each week, on Monday and Thursday
Recycling collection, 1 time each week, on Thursday
Removal of yard waste, 1 time each week, on Monday
Special item pick-up, 1 time each week, on Thursday
​

Containers
Patriot Disposal will provide one Toter for each residence for the collection of trash. Each town home will be provided with a 64-gallon, wheeled, covered container, and each single-family home will be provided with a 96-gallon, wheeled, covered container. Each town home and single-family home will also be provided with one recycling bin. Additional recycling bins
are available for no additional charge.

Additional Toters are available for purchase at the following rates:
A 96-gallon Toter — $100.00
A 64-gallon Toter — $50.00

Patriot Disposal will coordinate the delivery of its containers with the pick up of the containers by the current contractor to ensure that the transition is as smooth as possible. You are encouraged to keep a record of the serial number of your Toter(s) should you need to identify it in the future.
Requests for additional recycling bins and Toters are now being accepted by phone at 703-257-7100.

Trash Removal
Each Monday and Thursday, Patriot Disposal will remove trash that has been placed at the curb for collection.

Please note the following requirements concerning trash removal services:
Trash must be properly secured in plastic bags, standard trash cans, or wheeled carts.

1. Trash bags and containers shall not exceed 50 pounds in weight per bag or container.
2. Trash must be placed at the curbside and/or designated area by 7 a.m. for collection.

Recycling
Patriot Disposal is committed to assisting the Broadlands community with its recycling efforts in every way possible, with the goal of becoming the first community to achieve a higher rate of recycling vs. trash.

Patriot Disposal’s weekly curbside recycling program includes the collection of scrap metal (foil, pie tins, trays, pots and pans, small car parts, grills, bicycles, swings, etc.), small electronics (computers, monitors, TVs, small printers, VCRs, DVD/CD players, cell phones, etc.), car batteries, and used motor oil (oil must be in a sealed container marked "Motor Oil"), in addition to newspapers, mixed paper, cardboard, paperboard, glass bottles and jars, metal and aluminum cans and plastic bottles.

Each Thursday, Patriot Disposal will remove recyclable materials that have been placed at the curb for collection.

Please note the following requirements concerning recycling collection services:

1. Newspapers and magazines should be bundled and placed in paper grocery bags or tied with heavy twine.
2. Glass, plastic, aluminum and metal, food/beverage containers should be rinsed and placed in bags, cardboard boxes, or
3. recycling bins.
4. Recyclables must be placed at the curbside and/or designated area by 7 a.m. for collection.
5. Recyclable materials can be co-mingled.
6. Patriot Disposal will remove and recycle packing boxes and cartons placed at the curb by residents.

Yard Waste
Each Monday, Patriot Disposal will remove yard waste that has been placed at the curb for collection.
Please note the following requirements concerning the collection of yard waste:

1. Yard debris (leaves, grass clippings, brush) may be mixed with trash only during the months of January, February and March.
2. Brush must be cut into four-foot lengths, with limbs no larger than six inches in diameter.
3. Brush must be tied in bundles no larger than two feet in diameter.
4. Yard debris must be placed in separate containers, marked “yard waste” or in biodegradable bags. Yard waste that is put out at the curb in plastic bags will not be picked up.
5. Yard waste must be placed at the curbside and/or designated area by 7 a.m. for collection.
6. Food waste mixed in with yard waste will be accepted, as it can be composted.
7. The weight limit for yard waste is 35 pounds per bag or container.

Special Item Pick-ups
Each Thursday, Patriot Disposal will collect furniture, mattresses, appliances, and other large, non-metal household goods that have been placed at the curb for collection, for no additional charge.

Please note the following requirements concerning the collection of special items:

1. Items for collection must be placed at the curbside and/or designated area by 7 a.m.
2. Appliances containing Freon must be certified as “Freon-Free” prior to removal.

Schedule
Patriot Disposal will provide services on all holidays that fall on regularly-scheduled pickup days with the exception of Thanksgiving Day, Christmas Day, and New Year’s Day. If a regularly-scheduled pickup day falls on one of these holidays, service will resume on the next regularly scheduled pickup day, however no earlier than 6:00 p.m.

On regularly scheduled pickup days, Patriot Disposal will provide services beginning at 7 a.m. Therefore, items for collection must be placed at the curb prior to 7 a.m. If possible, homeowners are encouraged to place items at the curb the night before each scheduled collection day.

Patriot Disposal will not provide service to any residence when circumstances exist that are beyond its reasonable ability to control, such as roadways deemed to be impassable due to parked vehicles or construction, riots, fires, floods, inclement weather, strikes, or acts of God.

Unacceptable Waste
The following items will not be collected, and should not be placed in the trash or set out for pick up: highly-flammable substances, hazardous waste, construction debris, liquid waste, toxic materials, radioactive materials, asbestos, infectious or medical waste, petroleum contaminated soil, dead animals, paint, manure, or other dangerous materials as determined by state, federal or local law, or in the reasonable judgment of Patriot Disposal.

Vehicles
Please be aware that Patriot Disposal owns and operates some vehicles that are “split-body” trucks. This means that there are two separate sections in the body of the truck, and the truck can therefore be used for the simultaneous collection of trash and recycling without co-mingling the items. To see the split body, you must view the truck from the rear. From the side, it will appear as though there is only one compartment and that all of the materials are being placed into it. Patriot Disposal anticipates possibly using some of these types of vehicles to perform waste collection services for the Broadlands Association. Please keep in mind that on some occasions, split-body trucks will be used to collect trash in one side and
recycling in the other; or they might be used for the collection of trash and yard waste.

Patriot Disposal considers it a privilege to serve you. Please direct any questions, comments or concerns to us at our office, 703-257-7100.


TRASH CAN SWAP NOTICE
Trash cans & recycling bins will begin to be picked up and exchanged for cans and recycling bins from the new trash company (Patriot Disposal) as early as March 1, 2009. New Vision’s trash cans and recycling bins will be completely removed during the week beginning March 30,
2009.

 

Additional Information and Answers Provided by the HOA

Question: Can I write my house number on my bins or toter?
Answer: Each already has a serial number printed on them. Patriot encourages you to write these down so you can identify yours if needed. Also, the HOA office is offering a new registration program. See page 17 of the April newsletter

Question: What types of plastics do they take for recycling? Only those marked 1 and 2 or more?
Answer: Forum User Brassy called and Patriot answered they will take plastics marked 5 and 6 as well as those marked 1 and 2.

Question: When will New Vision pickup my toter?
Answer: New Vision should have them all picked up by the end of March. They should pick them up on trash days if they are picking up your section. The HOA does not have a specific timetable for when they are picking up various sections. The HOA is recommending that residents simply leave their toters out now through the end of March. There will be no violations written up for cans left out through the end of March.

Question: Will New Vision pickup my old recycling bin as well?
Answer: Yes, New Vision will pickup their toters and recycling bins

Question: New Vision picked up my bins early and I don't have another toter, now what?
Answer: From Maureen: "New Vision started collecting trash receptacles yesterday, March 12. Unfortunately, they did not communicate their intent to management. It was our understanding that they would not be picked up until the last week of March. Patriot has already delivered cans and recycling bins in the areas that were affected. You may begin using them even though Patriot has asked that residents refrain from using them until their contract begins on April 2nd. If you had a trash receptacle that you personally purchased and it was removed by New Vision, please contact the HOA office and we will try to retrieve it from New Visions.
We apologize for any inconvenience this has caused but wish our residents to know that New Vision removed these without authorization from management."

Question: I have both New Vision and Patriot Cans now, which do I use?
Answer: Maureen answers: "New Visions will pick up their cans - some have already been picked up - between today [March 24] and the end of March. If they have already taken you receptacle and Patriot has delivered a new one you may use it. If you still have a New Visions can continue using it through March 30th. Patriot begins picking up the trash on April 2nd.


If you have a question about the service, you can ask in the Patriot Trash Service discussion here. We will update this thread with additional information as it becomes available.