Carry Out Coach - Easy & Yummy!

As a relatively new mom who also holds down a full-time job outside the home and is married to an equally nutso workaholic I wanted to spread the word on something new we found in the Broadlands - Carry Out Coach. This is a delivery service for many of the local joints in the neighborhood that we stumbled on just after New Years and it is a lifesaver. FINALLY we can get something delivered at home besides pizza and chinese food. They have a website with menus for the places they deliver - www.carryoutcoach.com We get yummy stuff from Mezza Grill, Scotto's Rigatoni Grill (Brambleton) and more -delicious! Always hot and fast.

I have to be 100% honest - I can't quite figure out how they make money. There doesn't seem to be a flat rate charge or % added to your bill so I can only guess they have a deal with the places they deliver from. They always tell us gratuity is included as well. No matter, I am happy to pay a couple of extra bucks not to have to go out after the baby is in bed or I am in sweats or if the weather is bad......

We are so in love with Sam and the guys who run this that I want to make sure enough people use them that they can keep in business. Oh wait - now maybe they won't be so fast!

 

seems to be a nice one....

 

I believe they add 18% to the bill.

We've been meaning to try them. Thanks for posting!

 

http://www.broadlandshoa.org/hoaforum/showthread.php?t=4151

 

Ok, so I was aleep at the wheel adn didn't realize this conversation had already been had That said, please add me to the chorus of thrilled Carry Out Coach customers. And as for the 18% - I thought about what I usually tip the delivery folks from others places and it ranges from 12-20% based on the service and conditions (if they get it there fast or come out in the snow I am pretty generous) so I don't mind since the service to date has been superior.

 

We were ultimately lazy yesterday & had them deliver Maggie Moo's....this could get VERY dangerous for the waistline

 

That's what WOW is for. Speaking of WOW, time to leave!

 

I've been a slacker in that lately, next week...that's it, next week I'll be back in force

 

Are you serious? They really delivered Maggie Moos?

 

Yes..and again last night when the husband had a "craving"

 

I promise I'm not a drive-by poster, even though I have only posted once before.

I wanted to share the incredibly positive experience I had with Carry Out Coach tonight. After reading about their services on this very board, I decided to try them for the first time. They were wonderful! Unfortunately, the food that I ordered from Domani Ristorante was absolutely awful. When I called to complain to Domani, the "manager" was....well, I will not order from them again. Ever.

Anyway - back to Carry Out Coach. I spoke to the owner and not only did he give me a full refund, he also sent me a coupon to ensure that I will try their service again! I am so impressed by his willingness to help a disatisfied customer.
What a great company!:woot:

-Zanna
(BG resident Broadlands wannabe)

 

Why would Carry Out Coach be responsible for the terrible food? I wouldn't accept the refund, it wasn't their fault the food sucked. If they delivered it properly, their responsibility should end there.

 

The arrangement we have with carryout coach is they have the authority to fix any problem as they see fit. The restaurants should handle their own problems, however, giving carry out coach this flexibility enables them to retain guests whom otherwise would no longer do business with them because of the restaurant's error or unwillingness to correct the problem.

chefario

 

I spoke with Domani's manager at length and then finally after much pushing and searching for a number, I talked to the owner. Both stated that the bad food wasn't their problem. Since I had ordered through Carry Out Coach, I had to get my refund through them. Nice folks...

I agree that it's not the fault of the delivery service -- the sucky food was the problem of the restaurant. Unfortunately, my credit card was charged through COC so if I was to get any money back I had to go through them. From what COC's owner told me, if the food continues to be of poor quality at a restaurant, COC eventually drops them as a client.

I will definitely use COC's services again. They were so easy to deal with, from the beginning when I first ordered my food to when I called back confused and searching for help.

-Zanna
(BG resident Broadlands wannabe)