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Issues with Verizon phone service today - 06/07/2007

Discussion in 'Broadlands Community Issues' started by Mr. Linux, Jun 7, 2007.

  1. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Just a note to anyone that might be affected by this.

    The area of townhomes near the corner of Vestals Gap and Claiborne Parkway seem to be having telephone line issues this morning. Autumnwood Square is affected, as might be the surrounding areas. Please check your line and if you have no dialtone, I would suggest you call Verizon repair at 1-800-275-2355 and inform them of the issue. I've talked to at least 3 neighbors who all can confirm the issue, but Verizon still claims it's not an area outage.

    If you are at work, you can also try calling home and see if your answering machine picks up or not; if it doesn't, you're affected. If you use Verizon's voice-mail services and you call home and go directly into voice-mail, you're also probably affected.

    I encourage folks to call Verizon if they are having issues. The more people call, the higher the problem goes on their radar and the quicker we can get this resolved.

    Thanks!
     
    Mr. Linux, Jun 7, 2007
    #1
  2. SteelerFan

    SteelerFan New Member

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    Thanks,

    Ours is out as well.
     
    SteelerFan, Jun 7, 2007
    #2
  3. GeauxTigers

    GeauxTigers Member

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    My phone is indeed out so I just called them on my cell. The recording I got after entering my number states there is a known outage in my area and Verizon is committed to restoring service by 9:00pm Friday June 8. I am still on hold waiting to talk to a real person.
     
    GeauxTigers, Jun 7, 2007
    #3
  4. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    For what it's worth, when you call the number, press 1 for repairs, and then when it asks for your phone number, simply say "Agent"; you will be forwarded to the next available warm-blooded service person.
     
    Mr. Linux, Jun 7, 2007
    #4
  5. greggbroadlands

    greggbroadlands New Member

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    Mine is out as well. When I call it the message says my number, 703-xxx-xxxx has been changed to a non-published number! Now, I do have a non-published number, but still....I'm calling now, thanks for the heads up!
     
    greggbroadlands, Jun 7, 2007
    #5
  6. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Ok, got more information; this seems to be a larger outage than what I was told. The Safeway gas station can't process credit cards, which means their lines are also out.

    Looks like it's a pretty large area outage, which ironically, is a good thing, since it means Verizon will throw more resources at trying to rectify the issue quickly.

    I'll post more information as I get it...

    BTW, for anyone who went through the Verizon system to report the problem; I always get a chuckle when they ask which phoneline has no dialtone, and then proceed to ask you if you're calling them from that line... DOH!
     
    Mr. Linux, Jun 7, 2007
    #6
  7. cmbm

    cmbm New Member

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    I just called to report the problem and they said they can't determine what the issue is yet. They are supposed to send a techinician out tomorrow but hopefully they will fix it before then, especially if it is an area issue.
     
    cmbm, Jun 7, 2007
    #7
  8. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    They did the same thing with me when I called. I bet they failed to tell you that if service is restored and you don't cancel the service call, your *could* be charged...

    So, if service is restored before your appointment, make sure to call the repair line back and cancel the appointment to avoid possible charges...
     
    Mr. Linux, Jun 7, 2007
    #8
  9. NAKK

    NAKK New Member

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    I called this morning too and they asked me if I'm calling from my phone when I told them that my phone line is dead, DUH!!!!!. Anyhow, I had them forward all the house calls to my husband's cell phone and it works. I was told the earliest to have a technician come to my house would be Tuesday, between 8AM-4PM. Hopefully, they'll come out sooner since it's not an isolated problem. Just my
    .2.

    Cheers ~
     
    NAKK, Jun 7, 2007
    #9
  10. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Ok folks, got some 'inside' information courtesy of another forum user:

    "They detected 2 fiber cuts this morning in the Ashburn area (Ashburn/Claiborne), Route 7 (Outages on both sides near Ashburn Village), and trouble of their HVAC system in the SmithSwitch CO."

    If this is indeed the issue(s), we could be down for a few hours...

    I'll keep you posted. If we have any other 'insiders', PM me any info you have and I'll post it here ;)
     
    Mr. Linux, Jun 7, 2007
    #10
  11. mom2two

    mom2two Member

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    This was just posted on the Loudoun County Public Schools website. Thought it was important. These are the emergency numbers for all the schools affected by the phone outage:

    You can contact these schools by using the emergency cell phone numbers listed below.

    Eagle Ridge Middle School - - 703-587-1023 & 703-966-5177
    Hillside Elementary School - - 703-507-1192
    Mill Run Elementary School - - 703-304-7289
     
    mom2two, Jun 7, 2007
    #11
  12. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Great info! Thanks Mom2Two!
     
    Mr. Linux, Jun 7, 2007
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  13. glockenspiel

    glockenspiel Member

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    verizon.com reports:

    The number you are reporting is part of an outage.
    The estimated restoration time for this outage is 6/8/2007 9:00 PM.

    So TOMORROW we'll have service again.
     
    glockenspiel, Jun 7, 2007
    #13
  14. Brewer

    Brewer New Member

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    I just called up too and spoke with a tech. He told me he had the real story. It went like this:

    There are gremlins in the phone lines. A whole family of them. Apperently its the same gremlins that normal just hide your car keys and remotes but they have expended thier repertoire to phone line chewing. The tech said they are the blues ones. Not as bad as the red kind....but worse then the brown ones. They need to flush the system with Ovaltine. Apperently they hate the stuff. During this flushing period it is suggested you hide any livestock as they may assume thier form and stuff unwanted flyers in your doors.

    Oh...the tech did mention he could be wrong about the gremlin therory and it may have been the broadlands teenagers that did it all.

    :)


    Brewer.


    (yes, I am really bored today)
     
    Brewer, Jun 7, 2007
    #14
  15. mom2two

    mom2two Member

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    well, apparently someone fed these Gremlins after midnight (come on you saw that movie in the 80's) and now look what they've done.

    Although, I prefer to blame those da*n teenagers for the whole mess.
     
    mom2two, Jun 7, 2007
    #15
  16. blue_devil

    blue_devil New Member

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    I believe in the past when the phones go out the pools are also closed. So Summerbrooke has probably been closed. Some county requirement about needing a land line in case of emergency.
     
    blue_devil, Jun 7, 2007
    #16
  17. msflynn

    msflynn New Member

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    that is true if you see the post in the other thread. However we have opened Southernwalk early. We do not have the gaurds to open the deep end yet but at least 1/2 the pool is opne and they are working on getting it the rest of the way there


    Staci
     
    msflynn, Jun 7, 2007
    #17
  18. SteelerFan

    SteelerFan New Member

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    they did a little better than 9pm tomorrow, as of 2:40pm today our phones are working again.
     
    SteelerFan, Jun 7, 2007
    #18
  19. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Same here; we were up at approx 2:30pm.

    Thank you, Miss Utility! :naanaa:
     
    Mr. Linux, Jun 7, 2007
    #19

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