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More problems with Comcast TV service?

Discussion in 'Community Broadband & Computers' started by section84, Jul 30, 2007.

  1. glockenspiel

    glockenspiel New Member

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    Alert: Spotted a Comcast Van this morning in the hood.

    I spoke with the Comcast tech who is working on my neighbors house... "We know what the problem is and the Maintenance Dept is just down the street working on it." was the official statement. However, that doesn't explain the orange temporary cable he stretched from the distribution box to their home. They are still blowing smoke.

    Note: My cable is fine this morning but last night it was out. Shocking.
     
  2. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Yea, I spotted a Comcast guy on Vestals Gap, between Demott and Claiborne. He had one of the big green boxes opened up, and he locked like he/she was talking on the phone when I passed him/her. For what it's worth, my home is on Autumnwood Square and I'm reasonably certain my line ends up in that box; my internet connection is fine this morning.

    UPDATE: Mrs. Linux just informed me that at 10:15am this morning, our internet connection went down, for approximately 20-30 minutes and then came back up. I'm hoping that the tech I saw was replacing some bad node hardware in that box, which was the cause of the connection issues on my street last week. That would explain the 20 minute drop, while they were replacing the node... Here's hoping that I don't see anymore issues for a while...
     
  3. izzysmom

    izzysmom New Member

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    The Comcast guy came by. It was actually an unscheduled stop and I just happened to be home today. He wanted to see if the orange cable had helped at all. I guess he was thinking that it was a problem with the existing line. Anyway, told him that the picture is great now, but around 7pm, the line will be crap. And I told him all of you are having the same problems at the same time because we are all on here posting the minute it happens!

    He said it sounded like a problem in the neighborhood (excuse me for a sec... DUH! :huh: ) and that he would call his supervisor and have them check out the lines. Of course that's what they told my husband 2 days ago.

    Keep your fingers crossed. Maybe the tinkering in the central box this morning will help. Not holding my breath though.
     
  4. glockenspiel

    glockenspiel New Member

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    Mine is working now. Anyone else?
     
  5. Odnar

    Odnar New Member

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    Mine has been working properly since last night. Checked it this morning and it seems fine. Will hold off from canceling my follow-up appointment on Monday until I see that the fix is holding up through the weekend. At least they generously gave a small credit for this two week long ordeal.:rolleyes:
     
  6. izzysmom

    izzysmom New Member

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    Looking good last night and this morning. Keeping my fingers crossed that it will stay that way because yesterday, PGA golf on HD was GORGEOUS!! I would love for it to stay that way thru the weekend!
     
  7. section84

    section84 New Member

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    Mine looks good, too. Figures. The service technician is scheduled between 9:00 and noon today.
     
  8. tyger31

    tyger31 Member

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    You have to pay the technician now right for service calls?
     
  9. section84

    section84 New Member

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    I asked about that, and they said there was no charge. We'll see when he shows up. I'm definitely not paying when it's their problem.
     
  10. section84

    section84 New Member

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    My appointment was from 9:00 to noon. When nobody had showed by 12:30, I called Comcast. As I was stating my name, address, and the last four digits of my SSN for the 43rd time, I saw a truck. He never rang the doorbell, but he did open the back gate and do something where the cable enters the house. The TV and internet service went snowy, and then it worked again. He finally called from his truck (still never having entered the house), and he said that the repair the other guy did yesterday seems to have fixed it.

    Who knows. Maybe the problems are resolved after all.

    Now, I just need to call to get a credit for 17 days without working service.
     
  11. izzysmom

    izzysmom New Member

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    Keep your fingers crossed that it stays this way!
     
  12. section84

    section84 New Member

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    I am absolutely INFURIATED.

    The people who answer the billing line refused to give me a credit for the full time my service was out. It was out for 17 days, but they can't find the record for more than 10 days of outage.

    I insisted on talking to a supervisor, and they put my on hold. After more than 15 minutes of waiting, I hung up. Then they refused to connect me to a supervisor again unless I went through the entire song and dance with the next person who called.

    I got a supervisor on the phone, and he's agreed to give me the full credit, but it shouldn't be this difficult. I am definitely not staying with Comcast. Since I refuse to ever do business with DirecTV again, I guess that means Dish Network, here I come.

    :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:
     

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