Norton Internet Upgrade Problem

I received an e-mail from Symantec saying that although I purchased an upgrade of Norton Internet Security back in the summer online, it still had not been activated. They provided a link and a way to install the latest version and activate it, but it seems like every time I upgrade it, I end up with a red "x" in my bottom tray over the Norton icon. This happened to me once before and I ended up uninstalling everything and reinstalling the old original Norton I started with. Any suggestions? On Windows XP...

 

this is why i went to mcafee. i got tired of norton after two years of this crap. on their support site---they actually told me to uninstall and reinstall to get it working. i uninstalled and haven't been back since. who do they think they are--microsoft?

 

I too left Norton years ago because of their "features"
Everytime I would install a Symantec product I would have issues that would always cause me to reinstall my OS. I got tired of that. Why not try out McAfee? If you have Comcast internet they give it to you for free. Nowadays, most ISPs encourage the use of a firewall/anti-virus application and will offer it to you for free, up to 3-5 home PCs.

 

Why not McAfee ?? Because have you tried removing it once its installed ?? Try it and see what happens.

 

can't be much worse than uninstalling Norton. After i uninstalled norton---i had to then go to norton's support site and download an executable that really for real uninstalled norton. I haven't tried to uninstall McAfee b/c i've been pleased with it.... the fact that it doesn't flash up something that annoys me atleast 5-10 times a day is a beautiful thing.

 

Avast. Period. It's free & it catches bugs the others do not.

 

Is it the full 'Internet Protection' package with Firewall, A/V, etc??

Then they've gotten better with their uninstall routine. There was always one service that would not shutdown and be removed. You had to go to Safe mode into the SERVICES applet to shut it down, and turn it to manual start. Then try the uninstall again, if all failed you basically had to edit the register.

FWIW ... I just upgraded three separate machines to NIS 2007: 1 had NIS 2005 installed, that one the 2007 install advised that I remove it using Remove/Install. Did so, on install not all the modules updated properly, did the automatic Symantec removal routine, reinstalled 2007 worked fine.

The other two were 2006 to 2007, absolutely no issues there.

 

New problem. And sorry, I posted this on another area, but think it belongs here.

Speaking of Norton, can someone help me? I received a popup while browsing the other day...and got one of those in-your-face warning popups that says "internet is trying to connect to IExp..(can't remember the exact letters)" with a low/med threat level but I had a knee jerk reaction and hit "don't ever allow." Great going. Now I can't access any websites..it obviously was my connection to websites. Then I tried reinstalling Norton, thinking maybe I could go back and resurrect it..now my whole computer is messed up.
And I can't do a system recover it to a past date. When I hit system recovery, I just get a blank page. I've totally messed things up. I can't install my Norton program at all now...it says I have other Norton files installed. But I can't even do a search for those files to uninstall them, because I get the same thing when I do a search now...a blank page. So now I don't even have Norton or any internet security on my computer.

Do I need to restore my entire system now? I'm trying to do everything possible before I have to do that. All my husband's GPS files/programs are on it, etc. Arghhhh...

 

Unfortunately, this is common with Norton products. The uninstallers I believe are never actually meant to run and normally just cause more troubles. You might have luck with their Support Tools.

I would definitely email support, but don't expect much in respect to useful info.

 

http://filehippo.com has all the free AV/Spyware/etc tools you need... AVG, Antivir, Avast, you name it. Much better than plopping down ~$30/year on Norton.

 

Thanks for all the internet security suggestions. Once I get this Norton uninstalled..I'm yanking it and using one of the others. Now, does anyone know of a good, fairly priced, focused geek in case I need help with my computer overall, since I know just enough to be dangerous? I used one (won't name names), but that person - who charged by the hour - yakked more than worked on my computer...as the clock ticked...

 

Actually, the fix for Norton was to go into the Firewall's 'Program Control' setting, and change that 'don't allow' to an 'automatic', or 'always'.

For anyone in the future, this type of setting is in the firewall, not the operating system. So trying to 'restore to previous', etc won't work.

FWIW ... check this Symantec page for the Norton Removal tool for your operating system. This thing actually does remove the Norton files:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2005092709200113?Open&src=symsug_us

 

Thanks, Neil. Can you tell me how to get into the firewall Program Control setting?

 

Go to Settings => Firewall => Program Control

 

Well, hot dickety dog. After a week of staring at and trying to tweak my totally mucked up computer - commands not working, couldn't restore, search, anything...I went to the norton site and downloaded the "uninstall Norton" tool on another computer, burned it to a disk, brought it to this computer and it worked! My computer's as good as new...Now I'm all to install anything but Norton!