it definitely works both ways. we've complimented the service and food at the original steakhouse and bonefish, which has resulted in even BETTER service from the waitstaff! word gets around when you compliment (and reward!) great service, and the whole team goes out of their way for you. 321 Ashland had a great brunch- the service was fine but nothing to rave about. but if I have to choose a place in the Broadlands for an upscale meal- I'd take Bonefish first any day of the week.