Discussion in 'Homeowners Corner' started by Chsalas, Jun 17, 2019.
Good things come to those who wait!
welcome to 2019!
I have had Fios for less than two months and have experienced video freezing twice, each time making my TV unusable. I had more consistent video with OpenBand.
Same here, after moving the Verizon, we see buffering more and more.
I've had more internet problems since switching to Verizon...computer locking up way more than with Openband.
This happened on two separate evenings with my boxes. I used the chat tool through the myFiOS app, and the support analyst flashed the box. It was discovered that there was a low power reading somehwere in the box. That seemed to have fix the issue permanently. But the first time was isolated, and just one evening. The second incident was within a week of the first incident, but it has been about two months since I have seen this problem. The chat tool on the App is pretty good.
One other thought is if your boxes are set up on wifi, shut that option down through the boxes and use the coaxial. One of my boxes was pretty slow and I turned off the wifi option and now run it off of the coaxial line and it is much better.
My old 2010 desktop computer ran slower, too. It could have been the motherboard, amount of RAM, or the network card. The problem was solved when I bought a new computer a couple weeks ago with a gigabit network card. The connection now is smooth and very fast. My speed tests are coming in at 850/900. It is a little slower than full 940 on the download because I have a switch splitting the signal 5 ways in my patch panel.
I will have to try the chat tool next time. I tried the online self-service, which didn't work, and then was directed to call. The representative tried a few things with no success and she said that it was the coax cable. After last night, I have now encountered an issue on 3 of my 4 boxes. Each time the issue occurs around ~11:00pm at night and on a different box. I used online support the first time, online and phone support the second time, and didn't call the third time (last night). Nothing resolved the issue as it was happening, but then the next morning all is fine.
I am using a coax cable and not wifi for all 4 boxes.
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