Need Help! Entry Level NOC Techs Needed

Location: Norwalk, CT
WILL PAY RELO

· Position Summary:

The Network Operations Center (NOC) is the 24/7 command center for response and resolution of technology incidents. NOC associates play a critical role in the client’s incident management by monitoring, diagnosing and troubleshooting and escalating incidents to tech support teams. Through this service and related operations, NOC associates get exposure to a broad set of technology and technologists. We are looking for multiple candidates and are hiring for several shifts, including weekdays, weekends, and overnight.

Responsibilities would include:
· Meet and exceed established support service levels.
· Operate / fulfill standard processes, policies and procedures for:
· NOC support, including:
· Proactive and reactive monitoring and incident response
· Resolution of Tier 1 incidents to Escalation of issues to support teams
· Logging, analysis and reporting on customer incidents to Tier 1 ongoing support tasks.
· Enhance service capability, efficiency and agility through prioritized support projects.
· Learn / adapt to new processes, policies, procedures and technologies for Tier 1 support.
· Operate / fulfill processes, policies and procedures for changes Position Requirements:
· Junior helpdesk-level troubleshooting skills.
· Excellent work habits and organization.
· Ability to work without direct supervision.
· Extremely strong ability to learn and follow process

Preferred candidates would also meet the following criteria:
· Background in basic infrastructure knowledge / support.
2 years of documented University/College IT Help experience is acceptable
Education:
AS or BS in Comp. Sci or Info Sys preferred.

This is a truly amazing opportunity for entry level folks who want to get into IT and move up quickly in the financial world. Send resumes to: rbates@grnpiedmont.com


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