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Southern Walk HOA Announcing a Portion of Phase 4 is now available for FiOS Ordering

Discussion in 'Southern Walk Announcements' started by SWHOA Admin, Jun 13, 2019.

  1. SWHOA Admin

    SWHOA Admin Southern Walk HOA

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    If you live in Phase 4 and ONLY on the following streets (Ridgeway Drive--please see below), you can now call Verizon at 1800-501-1172 to schedule. For the remaining homes, stay tuned as Verizon is finishing up. We'll make sure to contact you, as homes go live. Please contact Verizon ONLY if you live in one of these streets or addresses on Ridgeway. Verizon is expected to inform us next week of remaining addresses in Phase 4 and is working to enable all Phase 4 addresses as quickly as possible.

    Glyndebourne Court (all addresses)
    Heritage Oak Court (all addresses)
    Oak Post Court (all addresses)
    22002 Stone Hollow
    Portion of Ridgeway (see below)

    ONLY:
    42796
    42800
    42804
    42812
    42813
    42816
    42817
    42821
    42825
    42829
    42833
    42836
    42837
    42840
    42844
    42845
    42848
    42849
    42852
    42853
    42856
    42860
    42864
    42868
     
  2. mcspiri

    mcspiri New Member

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    Anyone else try to call to order the internet yet? I tried this morning and after listening to hold music for over 15 minutes I had to hang up. There has to be a better way, if we are being forced to pay for it, than to waste an hour of my life on hold.
     
  3. Scott & Heather Walker

    Scott & Heather Walker New Member

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    Any explanation as to why the delay for those of us up the hill who still don’t have FiOS access? I’ve seen no trucks out and about or crews working on anything. Is there still a problem at the switch at the intersection of Ridgeway and Highview Trail/Ayr? What gives, in other words?
     
  4. Excelsior

    Excelsior Southern Walk||IMPERIUM IN IMPERIO||

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    I hope it is not because curious people are calling to find out when their street will be ready. Did you call the 1-800-501-1172 phone number or the general public number?
     
  5. Excelsior

    Excelsior Southern Walk||IMPERIUM IN IMPERIO||

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    Looks like tunneling and channeling is complete there, the street is patched. There is probably speed testing still going on. I think the streets that were made available were worked on ahead of the other parts of Phase 4.
     
  6. mcspiri

    mcspiri New Member

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    Yes I called the 1-800-501-1172 number that has been posted everywhere for ordering. Then hit "1" for new service. Finally got through today after on hold for only 4 minutes. Fortunately the woman was helpful and scheduled install for next week.
     
  7. Scott & Heather Walker

    Scott & Heather Walker New Member

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    Looks like they were working again today at the intersection of Highview Trail/Ayr/Ridgeway—-so clearly either a problem with the switch or continued testing is happening for those of us with no FiOS service.
     
  8. btsnod

    btsnod New Member

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    They might have just been fixing the asphalt patches in the road. The previous patches were petty rough and not great workmanship.
     
  9. Excelsior

    Excelsior Southern Walk||IMPERIUM IN IMPERIO||

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    Hoping for a more accurate update by Friday.
     
  10. STEVE CORNETT

    STEVE CORNETT New Member

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    Is there a standard configuration we need to request when ordering (like having a router inline from the ONT to any house switching or mesh?

    I had the install verified this am, and it was slow to start. Since noon it degraded and niwnno internet. Verizon tech support mentioned the installer should have used a router as part of the HOA contract, but there were no specific details in that regard. Anyone else run into this issue?
     
  11. JJB

    JJB Member

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    Verizon removed the the majority of the Open Band equipment and router and installed a new wireless router when they did mine.
     
  12. STEVE CORNETT

    STEVE CORNETT New Member

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    Thx JJB. I did not get a router nor did the Verizon tech seem to understand what the standard HOA implementation was. I've been out of commission since Friday and am working to get a router from Verizon - hopefully this week.

    This is tough :/
     
  13. Zeratul

    Zeratul Well-Known Member

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    Steve - I would reach out to our SWHOA as well. I think they will see this but this sounds like it should be reported to Management and escalated. Hard to believe you were left in this situation.
     

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