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A & A Music Brambleton - warning!

Discussion in 'Broadlands Community Issues' started by BroadRes, Sep 15, 2012.

  1. BroadRes

    BroadRes New Member

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    I just had to let people know about the horrible customer treatment I received from the owner of A & A Music (in Brambleton shopping center). I had purchased a music book for my middle schooler's class from a very nice young lady who works there. I told her I wasn't sure if it was the correct book and she said I could bring it back if it wasn't right. The book was the last of it's kind and had a crinkled corner (which I didn't think much of). Well, it turned out to be the wrong book and the one I needed was the less expensive version so I decided to exchange it (2 days after I purchased it). I walked into the store and I told the owner (an older graying gentleman) that I needed to exchange the book. He informed me that he didn't carry the other book which I had just seen in his store two days prior. Thankfully, the girl that helped me two days earlier was also working and corrected him and found the book immediately. His first reaction was, "I can only give store credit" (who does that anymore??). I told him that the young lady who I bought it from said I would be able to return it no problem. He reluctantly said alright, but acted like it was a big deal that I used a credit card and asked disgustedly "Do you have the same credit card with you?" Then pointed out that "he had a problem" with the crinkled edge. Both the female worker and I told him that it had been damaged when I purchased it. He didn't like that answer. I asked, "Do I need my receipt which I did bring with me, thankfully" (the female worker already made it clear that she remembered selling the book to me two days earlier). "Yes!", the owner said. You could tell that the last thing he wanted to do was refund any bit of money! He started making his way to the register & the female worker looked at me and mouthed "I'm sorry". After a lot of hemming and hawing, he finally informed me that I would get $8 and some cents back on my credit card and gave me the receipt and book. At that point I had to let him know how mad I was with how he treated me and that I would never go back into his store. I told him that a business owner cannot treat customers like that and hope to succeed. I pointed out that the young lady knew how to treat customers properly and that he was not nice at all. He just looked at me and said, "I'm sorry you feel that way, ma'am.". No apology for his horrible attitude and he didn't seem to care if I came back or not. He just looked right at me with this smug look on his face. It's amazing to me that someone who treats customers so rudely can keep a business afloat especially in this economy. I recommend to everyone who reads this to please drive the extra few miles and give Melody Music your business. I have always been treated well there and the staff has always been extremely helpful.
     
  2. vacliff

    vacliff "You shouldn't say that."

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    I would make a point of finding out who the owner of the store is and relay your experience.
    Unless, of course, he was the owner.
     
  3. cobymom

    cobymom Sheila Ryan

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    That's not the owner, I've met the owner at the Ashburn location. I have dealt with the gentleman you're talking about and never had a problem with him, but I will say he doesn't seem as friendly as some of their other employees.
     
  4. BroadRes

    BroadRes New Member

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    He certainly presented himself as the one in charge and it's pretty sad when other employees have to appologize for his horrible attitude. I looked up A & A Music on google and was not at all surprised at finding a bad review that spoke of the extremely rude owner there who purposefully double charged a customer's credit card for music lessons and was difficult to deal with...sounded like the very same man who I dealt with.
     
  5. sbbird99

    sbbird99 New Member

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    we were about to stop at that store today. luckily my husband read your post and we decided to drop it.. thanks for sharing.
     
  6. icici

    icici New Member

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    I got stung by their no-return (store credit only) policy a couple of years ago; at the Ashburn location. I too, had purchased an item (a metronome) and tried to return it 2 days later (original packing + receipt) but was told that they only give store credit.

    No plans to buy anything from that chain of stores ever again.
     
  7. Zeratul

    Zeratul Well-Known Member

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    You all should get better acquainted with your rights as a customer. Loudoun County requires the owner to post the store return policy or provide it in writing as part of the receipt or similar. I had a problem like this and was able to slam the owner of a Jewelry store who had the balls to call the sheriff on me when I cancelled my credit card transaction and complained. My credit card company took the item off my account immediately and opened an investigation.

    Even though he insisted that it was "store credit" only, he could not produce anything in writing to validate this claim. I played hardball with him because of his attitude and was willing to follow-through. If you purchase by credit card, talk to them in the future....

    my 2 cents....
     
  8. KTdid

    KTdid Well-Known Member

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    Consumers should inquire about return policies when making a purchase especially if the merchant fails to mention the terms of the sale - ask. It beats finding out later and having to dispute the charge on your credit card, and only if you did not pay cash to begin with.
     
  9. BroadRes

    BroadRes New Member

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    I agree and I did ask the girl when I bought the book if I could return it if it wasn't the right one. She said it would be no problem to exchange it. That's part of the reason I was so irritated when he gave me a hard time about exchanging it.
     

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