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Adelphia

Discussion in 'Community Broadband & Computers' started by hornerjo, Oct 17, 2002.

  1. hornerjo

    hornerjo Senior Member

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    Is Adelphia internet down for anyone else also? Or could be just me. Tier 1 support was so useless I hung up on them. Been out for over a day now for me, modem will not sync with their servers.


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  2. jims

    jims New Member

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    Yes. Our cable modem has been working well for about 2 months, then yesterday nothing. They say it's not a general problem in our area and can't come out until Monday (10/21). If others are having problems too, then I am guessing it is a general problem.
     
  3. Dwarflord

    Dwarflord New Member

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    Yes I too am having the same problem.
    Yesterday my modem stopped syncing up with the downstream. Turned out to be that they "unprovisioned" my cable modem. Today I have connectivity but instead of the normal 2.8/meg/sec download speed , I am now getting 136kbits/sec. Hideous. I worked w/level 2 support today and they think it may have been a template problem and he is putting in another. I dont know what that is but it is some config on the cable modem. But other than that they have no idea. Makes me mad. They tried to tell me it was my modem that went bad.....LOL! Right, it was fine until you guys unprovisioned my modem, now it stinks. Ill check it tonight when I get home to see if the new template worked at all and let you guys know. Tier 1 and 2 support at adelphia do not know much about networking, makes it very frustrating. All they know is to have me power cycle my modem, shut down computer, reset this, reinstall that.....YOU GUYS KNOW THE ROUTINE.....:)

    DwArFlOrD
     
  4. Dwarflord

    Dwarflord New Member

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    Also forgot to mention that it takes 3-24hrs for them to reprovision the cable modem.
    Since March, they have increased the fee they charge for powerlink from $41 to now $52/mo. in 2 seperate increases, sure wish I could get my salary increased 30% in 6 months.

    DwArFlOrD
     
  5. SpongeBob

    SpongeBob New Member

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    Been working fine here all day, off of Chickakoan
     
  6. hornerjo

    hornerjo Senior Member

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    Oh great. Well I called yesterday, they said they would have to send someone out to the house to fix it... Monday of course. God I hate Adelphia.

    When you called them to reprovision this thing, can they do it all remotely? If they get it working that way it would save a trip out. I'll call later today if so and try to get T2 support on the line to do it.

    Btw, I should have another wireless update later today. CWC is supposed to call soon. (Keeping my fingers crossed for good news!)

    John

    ---------------
    Got Broadband?

    Edited by - hornerjo on 10/18/2002 11:31:05
     
  7. Curt

    Curt New Member

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    I am also in the same boat. My cable modem has been running very well for a few months now but it dropped out Thursday morning at about 2:00 am and it continues to be down.

    I have called several times and I have received at least 3 different reasons for being down then they finally came to the conclusion that this must just be at my house so they want to dispatch next Friday 10/25.

    I am up in the Overlook on Silverthorne Ct. as there are at least 3 of us having problems on our street.

    They can not see my mac address attempting to register on their server. They claimed I was double provisioned then they deleted one provisioning. The next guy said that was not the problem but there is s DHCP lease issue going on. Now they claim I am not involved in that problem and it must be at my house.

    I have tried to tell them many of us are seeing the same issue in a one mile radius and that it is not at my house but they are not listening.

    I did reach someone at the local office yesterday and they tried to be a little helpful. For those that do not have a number to the local office it is 571-434-1280. Just ask for the local powerlink engineers.

    Oh and they offered me a big $3.00 credit for my trouble :)

    Curt
     
  8. Dwarflord

    Dwarflord New Member

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    They can do the reprovision remotely, they just need your MAC address from your cable modem and 3-24hrs. Mine was done in 3 hours.
    I did check to see if the "template" the guy did for me helped and it made no difference at all-he's now blaming my cable modem....LOL, at least Im up and working....somewhat..
    I will be calling tomorrow because they are not as busy on the weekends. I recommend not letting them come out to your home, they'll keep trying to blame your equipment/wiring......w/out any idea of what they are talking about and if your like me, get frustrated with them and kick them out. The guys who installed mine had no idea about networking, only cable splicing.
    Here is the thing. A lot of us have been unprovisioned, once we are back online, downloads are very slow, I also see slow DNS resolutions, I also see that I am now part of a /23 subnetwork instead of a /24. Something physically has changed as well to warrant this in addition to some logical changes.
    I wish Verizon would get that circuit installed for CWC, Adelphia is getting old w/their poor service and support.
    Good luck guys, keep us updated on your status. BTW I am off of Glebe View Dr (south of Truro Parish).

    DwArFlOrD
     
  9. hornerjo

    hornerjo Senior Member

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    Well Adelphia is f#cking useless as usual. My appointment was today from 12-2. 2:10 comes around, no one here. I call the local number and talk to a tech. He says my appointment is not until the 28th, NEXT Monday; which is bullsh*t. I wrote it down when I talked to them, it was today. Grr. Well they don't have a clue as to whats wrong with our area. I'm about to call the main number and bitch someone out. Anyone else get a result?

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  10. Dwarflord

    Dwarflord New Member

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    Horn,
    I worked with them on Saturday. It looks like the problem is between our cable modems and the 1st Adelphia hop ( I dont know if it isa switch or router). But I get packet loss to that hop, not to my cable modem/router. Adelphia 2nd level support does not get packet loss to that Adelphia Hop, but they do to my cable modem/router. He agrees the problem is that first Adelphia hop from my modem. They scheduled me an appointment for the 30th for someone to come out to my home......I say we all meet up one day and go to the local office and give them h3ll. Im tired of this crap. Ill try to call the local office tomorrow and see what I can do w/them. "SIGH"

    DwArFlOrD
     
  11. hornerjo

    hornerjo Senior Member

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    I called the main number and talked to Yet Another Adelphia Tech. Seemed he knew a little more than the last person I talked to. He looked everything over, said he can't see my modem at all talking to their authentication servers. He said it was a problem with my end and they had to send someone out, that there was nothing else he could do. He also said there was no reports of any outages in our area. So if others in the Broadlands are having problems, they are not calling about it. I also checked on DSLReports Adelphia forums, which have had a lot of activity before and during when we were turned on. Not a single post about Ashburn or any parts being out. So it looks like it could just be a select few of us. Ugh.

    Oh and I got a whopping $20 credit for them mucking up my appointment date. Yay.

    If anyone knows anyone else that has Adelphia 2-way cable and is also down, give them this URL and get them to call in. If they figure out enough of us are down it could save them a lot of time fixing the problem they screwed up last week instead of going house to house.

    John

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    Got Broadband?
     
  12. hornerjo

    hornerjo Senior Member

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    Network status update from Adelphias website:

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    Power Link Network Status Update 10/22/2002
    Service Type Network
    Issue Network
    Description Due to a network outage customers may experience reduced speeds and possible page load failures.
    ------------

    Edit:: Never mind. If you look on their service page, it says the same thing for every city. In every state. I do so love Adelphia.

    Edited by - hornerjo on 10/22/2002 15:07:39
     
  13. hornerjo

    hornerjo Senior Member

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    As of 4:30 when I got home, Adelphia is back up. But it looks like we're on a new network than before... and it's s.l.o.w. Getting 105kbs (or about 11K/sec) downloads from doing some initial testing. Guess they have some more work to do, but this is a start.

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  14. Dwarflord

    Dwarflord New Member

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    Ive been at this speed since last thursday, they reprovisioned me last wed., got home and here I was. Went from 2.8meg/sec to 130k/sec.....like you said S.L.O.W. ! This is slow even for a 130k circuit.

    DwArFlOrD
     
  15. hornerjo

    hornerjo Senior Member

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    This is a traceroute from about 2 months ago when speeds were fast:


    1 * * * Request timed out.
    2 10 ms 12 ms 12 ms 10.1.52.1
    3 17 ms 18 ms 18 ms 24.49.47.89
    4 24 ms 18 ms 19 ms 24.48.9.129
    5 19 ms 18 ms 16 ms g1-02-00-00.r0.cho00.adelphiacom.net [66.109.6.133]
    6 29 ms 27 ms 27 ms p3-00-03-00.n0.dca00.adelphiacom.net [66.109.0.189]
    7 26 ms 28 ms 28 ms p3-00-00-00.r0.dca00.adelphiacom.net [66.109.0.142]
    8 26 ms 26 ms 27 ms p3-00-00-00.p0.dca90.adelphiacom.net [66.109.6.150]
    9 26 ms 33 ms 22 ms 198.32.190.28
    10 30 ms 27 ms 27 ms hrndva1wcx3-oc48.wcg.net [64.200.95.93]
    11 28 ms 28 ms 29 ms hrndva1wcx2-oc48.wcg.net [64.200.95.77]
    12 35 ms 34 ms 34 ms nycmny2wcx2-oc48.wcg.net [64.200.240.45]
    13 33 ms 34 ms 35 ms nycmnyhlce1-oc12.wcg.net [64.200.87.114]
    14 33 ms 35 ms 33 ms nycmny2lce1-netaccess-atm.wcg.net [64.200.86.150]
    15 36 ms 37 ms 35 ms a9-0-0-1066.msfc1.oct.nac.net [209.123.11.245]
    16 35 ms 38 ms 34 ms www.dslreports.com [209.123.109.175]


    This is a tracerouet from right now:

    Tracing route to dslreports.com [209.123.109.175]
    over a maximum of 30 hops:

    1 16 ms 12 ms 12 ms 10.9.76.1
    2 17 ms 18 ms 18 ms 24.49.47.89
    3 22 ms 18 ms 18 ms 24.48.9.153
    4 20 ms 17 ms 18 ms g1-02-00-00.r0.cho00.adelphiacom.net [66.109.6.133]
    5 28 ms 30 ms 26 ms p3-00-03-00.n0.dca00.adelphiacom.net [66.109.0.189]
    6 33 ms 28 ms 27 ms p3-00-00-00.r0.dca00.adelphiacom.net [66.109.0.142]
    7 413 ms 29 ms 27 ms p3-00-00-00.p0.dca90.adelphiacom.net [66.109.6.150]
    8 30 ms 28 ms 28 ms paix-va.cogentco.com [198.32.190.12]
    9 35 ms 34 ms 35 ms p6-0.core01.jfk02.atlas.cogentco.com [66.28.4.82]
    10 35 ms 40 ms 33 ms p15-0.core01.jfk01.atlas.cogentco.com [66.28.4.9]
    11 34 ms 34 ms 38 ms g50.ba01.b001362-1.jfk01.atlas.cogentco.com [66.28.66.46]
    12 38 ms 35 ms 46 ms Net-Access-Corporation.demarc.cogentco.com [66.28.28.74]
    13 34 ms 35 ms 35 ms vlan23.msfc1.nyc.nac.net [209.123.37.29]
    14 38 ms 34 ms 35 ms ge-0-0-0-0095.gbr1.nyc.nac.net [64.21.102.5]
    15 35 ms 39 ms 37 ms at-0-1-0-1187.gbr1.oct.nac.net [209.123.11.150]
    16 38 ms 37 ms 35 ms gi-1-1-95.msfc1.oct.nac.net [64.21.102.2]
    17 41 ms 40 ms 35 ms www.dslreports.com [209.123.109.175]



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  16. jaxmanjoe

    jaxmanjoe Blah, Blah, Blah

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    I don't get Adelphia, but all the lag comes from one point on this more recent trace route.

    7 413 ms 29 ms 27 ms p3-00-00-00.p0.dca90.adelphiacom.net [66.109.6.150]

    Has anyone called them and asked them to check this IP address? It is internal to adelphiacom.net and should be fixed by them.

    I'm still waiting for our wireless connection and I'm still working at 56k. Evenso, from what I see it seems like I'm better off waiting.

    Is there any support out there for Adelphia? Just wondering if there is any positive sides to getting their service.

    Thanks,

    Joseph Maloney
     
  17. Dwarflord

    Dwarflord New Member

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    Jax,
    That really isnt lag you see at that hop. It is more or less the time it takes for the router to respond. If it were "true" lag it would be cumulative. ICMP is a "data-less" packet so the router prioritizes routing data packets over these, or responds to data-less packets after everything else is worked out. In this case, I think the router is looking for a best next path, which is why only the 1st reply has a higher time value on it. If it were "BGP scanner" on the router it would probably be all 3 packets with a high ping time. But the ping times do tell us that the problem is not a bandwidth issue. We are being limited somewhere with our bandwidth and Im pretty sure it is not at the cable modem. Horn will see on the 28th and Ill see on the 30th. I hope it gets fixed before then.....makes me so mad. Ill probably call the local office tomorrow to complain again.

    Horn, Im guessing that CWC called the other day, but since you didnt post anything, that there was no good news....:( ACK

    DwArFlOrD
     
  18. hornerjo

    hornerjo Senior Member

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    Actually we missed each other playing phone tag, Jeff from CWC called while I was on my way home from work. I could not call back that night (was busy with the baby). I left another message yesterday and will call again tomorrow and get in touch. Will post as soon as I get any word.

    John

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  19. Dwarflord

    Dwarflord New Member

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    HAHA! I just called the local office again today and got through this time. They are aware of the problem w/slow download speeds in the Broadlands area and are working on it. They have no ETR and the guy I talked to did not know what the problem is. So I cancelled the dispatch to my house on the 30th.
    I knew it wasnt our problem. He said it was a node problem and I asked about a credit and he asked if service was down. I told him that it may as well be with d/l speeds of 104k now. He said to callback after it is fixed about a credit.
    Have a good day.

    DwArFlOrD
     
  20. Blueshirts

    Blueshirts New Member

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    My cable modem has been down for the past 2-3 days. The modem cannot synch with the Adelphia servers. The modem is stuck on "Obtain Upstream Parameters". I called both level 1 and level 2 support and the best they were able to do is setup a service call to send someone out 2 weeks from. Most likely to tell me what I already know that there is a problem on their side and they need to fix it.

    Anyone find any solutions?

    Blueshirts
     

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