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Adelphia

Discussion in 'Community Broadband & Computers' started by hornerjo, Oct 17, 2002.

  1. Blueshirts

    Blueshirts New Member

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    What phone number are you calling to reach the Adelphia local office? The only number which I have is 703-430-8200 which connects me to someone in Buffalo, NY who cannot seem to help me.

    Blueshirts
     
  2. Dwarflord

    Dwarflord New Member

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    Blueshirt,
    The phone number was given by Curt in an earlier thread it is : 571-434-1280, and it definitely sounds like your modem is unprovisioned. Call them and tell them that your modem is unprovisioned and have them fix it. Should take 3-24hrs to fix...yes they're very slow.
    GL

    DwArFlOrD
     
  3. xodus

    xodus New Member

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    I've been down since mid afternoon on Wed Oct 24th. Out of the 4 tech support calls I've made, each of them has told me something different. The last person seemed to make a bit more sense. He mentioned something about my signal not being strong enough to connect.

    I downloaded a program that checked my signal. My downstream signal was at -19dbMv. From what I gather, my signal needs to be between -12dbMv and 12dbMv in order to sustain a connection.

    So to temporarily fix the problem, I went to Radioshack and purchased a cable modem amplifier. That boosted my signal to -7dbMv, but I was still unable to connect.

    I'll contact Tech Support today and see if my modem is in fact Unprovisioned.

    I was also told the earliest someone could come out would be Nov 6th.
     
  4. hornerjo

    hornerjo Senior Member

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    Mine came back up a couple days ago. It's really confusing me that some people are out, some have service and is slow as sin, and some have service and its fast.

    I'm guessing that Adelphia has run out of room in a closet or something and has just oversubscribed. Just a thought.

    Also, still no word from CWC. I'm calling again tomorrow. We need the wireless network up now!

    John

    ---------------
    Got Broadband?
     
  5. bglass

    bglass New Member

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    can verizon provision T1 lines here? or would we just be in the same situation as CWC?

    Bob Glass
     
  6. hornerjo

    hornerjo Senior Member

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    I don't see why they cannot. Novawireless has a news item for free install of a T1 and $500/mo with local loop. Might want to check it out if you want a T1. http://www.novawireless.org

    ---------------
    Got Broadband?
     
  7. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Ok, here's something interesting... Was talking to a neighbor of John and I who wanted to get Adelphia Powerlink service...

    He was told "Service is available in your area, but we cannot connect anymore customers; we've run out of room."

    Basically, they told him that they've reached their max number of subscribers and in order for him to get service, he would have to call back and see if someone had 'disconnected' their service...

    John, this was Adam by the way...

    So, somethings up; they're just not telling anyone what's going on...

    ------------------------------------------------
    Got Broadband?
    Yea, REALLY SOON now!
     
  8. blmathew

    blmathew New Member

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    I have had the same problems as described in previous posts. I talked to a level 2 tech support who asked for my MAC address and fixed the problem immediately. He said that the problem is that there is a file that is downloaded to the modem each time it connects to the server, and that my file had apparently been corrupted. He recreated the file and everything has worked since. It was fixed immediately, no 3-24 hour wait. I am pretty sure that he did not reprovision my modem.

    On a side note, I am also getting very slow connection speeds.

    Ben
     
  9. dant

    dant New Member

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    Adelphia managed to unprovision my modem around Oct. 17th as well. Just as others mentioned, I was seeing close to 3 mbps beforehand and anywhere from 70 - 150 kbps afterwards. We're located near the Mobile station and another person on the street has the same problem.

    Just to make things even more confusing, I switched from leasing their modem to purchasing our own around this time. Of course they insisted that it was a modem problem initially.

    My last discussion with the local folks (national folks seemed clueless) indicated that they were installing a new CMTS (Cable Modem Termination System). That was 3 days ago and he said that he expected to be done that day. We're still slow so I presume that he didn't get it finished.

    A very informed person that I know (did architecture and operations at a major cable company) said that they usually did a new CMTS install in one hour overnight. Let's see, Adelphia is now at 2+ weeks...

    Dan
     
  10. bglass

    bglass New Member

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    If they are installing a new CMTS that could help us who live in areas that are on an at capacity node as they may now have the resources to split us. However, that alone will not fix the slow speeds you are seeing. During DOCSIS modem initialization (most likely what you have if they have MAC addresses) the cable modem will request a configuration file from DHCP that sets the upstream and downstream for your modem. It sounds like to me that Adelphia made a policy decision to decrease these settings and botched the changes needed to these configuration files. The only solution is to complain loudly to a TECH at the office until they fix it. Reboot your modem (necessary to download a new configuration file), then your computers daily to see if they actually fix it.

    Bob Glass
     
  11. Dwarflord

    Dwarflord New Member

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    bglass,
    That is what I thought too after they had reprovisioned my modem.But they checked at my request and said no, it looks like it is set for 3meg/d/l and 128k/u/l. Which is what I had before they botched the modem provisioning. It also does not look like bandwidth (their backhaul circuit to Charlottesville) issue because latency is still good, if it was bandwidth, like it was back in the summer, we would see high latency because there would be no bandwith available. Im also getting packet loss to their equipment eventhough I get good ping times. This tells me it is equipment, and based on the prev. thread sounds like they "should" be replacing that equip. soon. Problem w/Adelphia is that they think eventhough the connection is up, we're not down. So they dont kill themselves over it. But if we all demand credits like last time, this lights a fire under them. They do guarantee we should be able to do streaming video, at 106k, that is not possible for highbandwidth solution. I tell you im not going to pay full price for this as long as others get full speeds. Ill be visiting the local office this week for a full refund. Its easy when you actually go down there and others are in line, because they know there is a problem and they dont want customers to start yelling in the office when other customers are there, so they go ahead and credit w/out discussion, not like when you call them up.
    Just my .02

    DwArFlOrD
     
  12. Curt

    Curt New Member

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    Well it looks like Adelphia fixed something, I checked this morning and I am consistently getting 1.7 meg downloads using http://bandwidthplace.com/speedtest/

    Let see how long it lasts but for now it is feeling much better :)
     
  13. hornerjo

    hornerjo Senior Member

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    Yeah, same here. Seems I'm on a different subnet - again. We'll see how long it lasts this time! This will be time #4 I think that things have been 'fixed'. I'm giving it 2 weeks or so until I bet it breaks again! :p

    Oh, and my uploads are slower now. I can't get over 95k/sec or so, hardly twice as fast as a 56k mode. I used to get 125k/sec. This really sucks when working at home and you need a fast upload. :(

    Edited by - hornerjo on 11/08/2002 11:46:03
     
  14. bglass

    bglass New Member

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    Well, they are adding new customers again...I called yesterday and asked and the service rep said new customers in my area were cleared (in fact all of loudoun) on Nov 1. I stopped by the office, picked up my modem. When I got home, plugged it in and after some wire troubleshooting (installed the wiring myself) got it to work. Up/Down at primetime was 640k/64k. Will do some more monitoring over the next week or so. I am just happy to have that as it is a big improvement over dialup at any rate :)


    Bob Glass
     
  15. Dwarflord

    Dwarflord New Member

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    What a joke Adelphia is. Yesterday I was getting 2.8meg/sec d/l speeds. Today Im getting 527k. Of course my upload speed is still at 64k, that never changed. Here is the funny thing, I checked my cable modem log, and adelphia changed my config on it today.....those little POS's! They are purposely limiting our download speeds now. Of course that is my take on this because it was fine yesterday. Based on previous post it sounds like they are doing so to accomodate new customers. See if they get $52/mo. for that stunt. Here is a small clip showing they reloaded and ftp'd a new file up . :
    021108140833 7-Information I500.0 Registration Completed
    021108140833 7-Information I0.0 REG-RSP Registration Response 021108140833 7-Information I0.0 REG-REQ Registration Request 021108140833 7-Information D509.0 Retrieved TFTP Config sb4100.md5 SUCCESS
    021108140738 4-Error D504.0 TFTP, Failed configuration file download on attempt 1.
    021108140540 7-Information D507.0 Retrieved Time....... SUCCESS ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS

    number represents the following: yr/mo/day/hr (military)/minute/second

    Did anyone else have the same thing happen to them?



    DwArFlOrD
     
  16. hornerjo

    hornerjo Senior Member

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    Yes! Yesterday I also was getting 2.8 down! This morning I got up and am now getting 37K/sec download max. Well I had given it 2 weeks until they messed it up... looks like I was way off. 1 day!

    Going to run a few more tests.

    John

    ---------------
    Got Broadband?
     
  17. Dwarflord

    Dwarflord New Member

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    Sorry , I spoke too early last night w/out checking out everything. The pproblem was their switch again. I would ping 1 hop past my modem and was getting 200ms , something was hosed on that switch. I got up this morning and it all looks fine now, im getting my 2.8meg now and 30ms to internet...so im happy. Sorry bout the misinformation, i should have checked everything before I spouted off , it was late night for me. Later,

    DwArFlOrD
     
  18. hornerjo

    hornerjo Senior Member

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    Yep, ditto for me yet again. This morning the speeds are back to normal. Lets see how long it lasts this time!

    John

    ---------------
    Got Broadband?
     
  19. Dwarflord

    Dwarflord New Member

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    Adelphia at it again, or is this normal?
    Its midnight and Im getting latency like crazy. Anyone else having this problem? Ive had it all night actually, but seems to be getting worse. This is what im seeing:
    TraceRoute - Friday, November 22, 2002 00:10:22
    Generated by CyberKit Version 2.5
    Copyright © 1996-2000 by Luc Neijens

    Address: 216.127.66.23 - 216.127.66.23
    Number of Packets: 1
    Packet size: 64
    Trace Hop 1 through 15
    Timeout: 5
    Resolve Addresses: No
    Don't Fragment: No

    #1 (10.9.76.1): TTL Exceeded, ttl=255, 21 ms
    #2 (24.49.47.81): TTL Exceeded, ttl=253, 180 ms
    #3 (24.48.9.129): TTL Exceeded, ttl=252, 160 ms
    #4 (66.109.6.133): TTL Exceeded, ttl=251, 200 ms
    #5 (66.109.0.189): TTL Exceeded, ttl=250, 191 ms
    #6 (66.109.0.142): TTL Exceeded, ttl=249, 190 ms
    #7 (66.109.6.150): TTL Exceeded, ttl=248, 180 ms
    #8 (198.32.190.28): TTL Exceeded, ttl=248, 190 ms
    #9 (64.200.95.93): TTL Exceeded, ttl=247, 181 ms
    #10 (64.200.232.125): TTL Exceeded, ttl=243, 230 ms
    #11 (64.200.111.178): TTL Exceeded, ttl=244, 230 ms
    #12 (64.200.162.2): TTL Exceeded, ttl=243, 241 ms
    #13 (207.218.223.35): TTL Exceeded, ttl=50, 240 ms
    #14 (216.127.66.23): Echo Reply, ttl=240, 230 ms

    Statistics: Out 14, in 14, loss 0%, times (min/avg/max) 21/190/241 ms

    So much fun to deal with those Bozos......

    DwArFlOrD
     
  20. hornerjo

    hornerjo Senior Member

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    Yeah. If you check Adelphias network status they are reporting major routing problems though DFT.

    ---------------
    Got Broadband?
     

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