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Dunkin Donuts

Discussion in 'Area Restaurants, Dining and Food' started by vacliff, Dec 30, 2006.

  1. flynnibus

    flynnibus Well-Known Member Forum Staff

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    I too missed out on dounuts today. With the feedback before that the last bake is usually around 7pm I didn't expect that. But we went by about 6:30 and yes, there were 10 employees with nothing to do. But by the time we left, the BR counter was plenty busy. But they never put more then 3 people to work on that side, while the others stood behind the DD counter and chatted with friends. I understand you can't have too many bodies behind the counter before it gets counter productive.. but I was surprised they didn't even attempt to ring people up at the DD registers. Maybe that's not allowed.. ?

    I went over hoping for an ice cream float... but was surprised they aren't on the menu??

    Kids got ice cream... I left empty handed due to no floats or donuts.

    Managing capacity is a tough thing... especially in abnormal periods around opening. But I wanna float! :)
     
  2. mij3000

    mij3000 New Member

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    The good news.......we had a very, very, busy day........The bad news......totally wiped us out of baking products........we couldn;t bake more donuts because we had no ingredients....nada, zipo,........we get two deliverys a week////on automatic economic order system for inventory..........alright probably too much info.........bottom line...........we have to order more stuff............thanks for understanding..........Later,,,,,,,,,got to go make the donuts............Jimmy
     
  3. We Love Disney

    We Love Disney New Member

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    Where's the coconut donuts???

    I have been in four different times, different times of day and different days of the week. Someone is buying them all!!! What in the world?

    I even wanted one for my birthday Saturday and my hubby went in to DD to get one to no avail. So he bought a french cruieller and a bag of coconut and poured some on. Close, thoughtful, but not it.
     
  4. ebethstorms

    ebethstorms New Member

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    Ok, will do.
     
  5. ebethstorms

    ebethstorms New Member

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    Ok, will do.
     
  6. Audrey

    Audrey Member

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    We've been very happy with this addition to our neighborhood. Is it perfect? No. But it's SO great to have a place we can walk to that offers a cold treat on a hot day, coffee and food in the morning, that's an inexpensive splurge, and fun for kids. We're happy to see teens we know, employed. We're happy to see preteens biking over together for a snack. I hope all this feedback is helpful to the owner so this place stays in business a long, long time!
     
  7. redon1

    redon1 aka Aphioni

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    it's a well known chain with a loyal following- unless customer service goes into the toilet and the place becomes a filthy cesspool of health code violations or hoodlums cover it in gang tags and chase away paying customer- DD and BR and here to stay! ;)

    kudo to you Jimmy for having a thick skin and being resilient thru this opening and addressing every tiny criticism that this board is famous for!!! (don't get mad people- you know I'm right. :devil2:)

    remember that for every individual complaint in HERE, there are PLENTY of silent satisfied customers. given the volume you've churned thru, it's a GREAT track record!

    you are making lots of fans- i don't eat donuts (they are my gateway drug!) OR enjoy BR ice cream but you will get some of my coffee biz just because you CARE. thank you Jimmy! :happygrin:
     
  8. tyger31

    tyger31 Member

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    I agree - my goodness! Chill! It's not the worse thing in the world!
     
  9. luftinarr

    luftinarr Member

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    One thing I might suggest for the store - more highchairs! This is a neighborhood teeming with babies and having only one in the store might lead to some fighting. Kidding, but it would be nice not to have to maneuver a stroller in the store and use it as a highchair as well.

    We're so glad you're here!!!
     
  10. mij3000

    mij3000 New Member

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    Good idea.......I hate to see babies fighting..lol.......I ordered 6 more chairs today......depending on shipping they may arrive in a few days or a few weeks......thanks Jimmy
     
  11. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    WOW! Talk about responding to your customer's comments promptly!

    Thanks Jimmy! We'll be making use of one of those chairs also!
     
  12. flynnibus

    flynnibus Well-Known Member Forum Staff

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    We want Floats..
    We want Floats..
    We want Floats..

    :)
     
  13. lilpea

    lilpea Member

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    SHHHHhh... the drive thru is a secret method of getting REALLY FAST service when the line is out the door. We used it again Sunday morning - hubby said the line was at least 15+ out the door.
     
  14. luftinarr

    luftinarr Member

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    Wow! That is great service!! We'll definitely be utilizing a chair when we come in on the weekends!
     
  15. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Yea, except when someone in the drive-through orders a bunch of breakfast sandwiches and backs up the other cars, as well as the folks inside waiting on their food...

    I would suggest that folks only use the drive-through for normal orders and not if you're there to grab stuff for the whole family, at least until things settle down.
     
  16. mij3000

    mij3000 New Member

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    We are restricted since it is a franchisee to only advertise and sell approved products of the Franchisor.......that is why you will not find "floats" on the menu board.........I also like floats and occasionally make one when I visit our other BR store........we can only sell Pepsi products although I prefer Coke.....but that is just how it is.......However I am sure that if you ask for a scoup of ice cream in a cup of Pepsi or Mist or whatever beverage we carry you will be accomodated and it will be the same price we charge for a frappe{sp}......just tell them Jimmy said O.K......I already alearted the manager.........chow
     
  17. JLC

    JLC Member

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    And isn't it one of those drive through lanes where you can get stuck if someone comes up behind you? You can't bail before ordering if it's taking too long.
     
  18. flynnibus

    flynnibus Well-Known Member Forum Staff

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    But Floats are a product of Baskin Robins (at least according to the corporate site). http://www.baskinrobbins.com/Beverages/fficecreamsodas.aspx

    That's why I was surprised they weren't in your location. Or are franchisees limited to a smaller menu?

    I appreciate the offer on the 'secret order' but I hate doing that. It always leads to confusion and disruption that just isn't worth it in the end.
     
  19. mij3000

    mij3000 New Member

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    Only the free standing Baskin Robbins offers the floats and other items that comprise the full menu. Dunkin Donuts/ Baskin Robbins combo-stores have a more limited menu. Sorry........but the offer still stands we would be happy to try and accomodate you.........Jimmy
     
  20. flynnibus

    flynnibus Well-Known Member Forum Staff

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    Thanks for the explanation Jimmy.
     

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