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Dunkin Donuts

Discussion in 'Area Restaurants, Dining and Food' started by vacliff, Dec 30, 2006.

  1. mij3000

    mij3000 New Member

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    FYI - the "Official" Ashburn/Dunkin Donuts "fan page" can be found at: http://www.facebook.com/pages/Ashburn-VA/AshburnDunkin-Donuts/88587592636?ref=nf

    There was a page that one of our customers started. That may be the confusion!

    We ran a "first fan" promotion that will take place Monday June 22 and Tuesday June 23. Fans that joined by midnight on June 15th qualified to receive a Free $10 Gift Card... a whopping 122 people joined us!! The list of people can be found under the "update" section of your personal page. We have since gained another 35 fans and counting!! We will have future specials and promotions exclusively for our facebook fans. :rockon:

    Hope this helps!
     
  2. pbjstokes

    pbjstokes New Member

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    Ok...I've been by twice in the last two days, at two different times (both in the afternoon) and no glazed and no sprinkles....What time do I have to go to get doughnuts?

    :scaredeyes:
     
  3. backtothewoooo

    backtothewoooo New Member

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    I was there Monday at 3:30pm, and there was no chocolate munchkins (donut holes). What is the best time to get them?

    Is this franchise ever gonna have choco-butternut?

    Thanks.
     
  4. pbjstokes

    pbjstokes New Member

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    Well third time wasn't a charm. Stopped by in the afternoon to get some munchkins for the kids and all they had was 8 blueberry. Not a single other munchikin in the place.

    I've now gone 3 different days at 3 different times and they never had what I wanted. Sorry....I'll stick to the Leesburg store...they always have what I go to get.

    :mad:
     
  5. StevieD

    StevieD New Member

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    Jimmy,

    Your place seems to be hitting its groove! Hey, just a question. I like the new breakfast wraps you folks have. You have a combo - #8, which is a bacon egg cheese wrap and coffee for $1.95 (I'm sure it's a small coffee, although it doesn't specify on the drive thru window) - I ordered this and upsized the coffee to a large. Price was $4.12! When I asked to see the receipt, it showed the combo plus a large coffee at $2.04 for the coffee. I asked about this (quite sure they were wrong) and your manager verified the price. Now, since a large coffee is $2.04, this seems a bit odd and defeats the purpose of the combo. Can you verify that's the pricing?

    S
     
  6. Villager

    Villager Ashburn Village Resident

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    I'm surprised at how many people want donuts in the afternoons and evenings. [ There's nothing wrong with that. ] If I had a craving for one I would have assumed that after noon or so the places didn't make the donuts anymore. I guess it's good to know that I could get fresh donuts any time of day. Not good for me, mind you, but good to know!

    Although now that I think about it I've seen movies where the cops were in donut shops at night...
     
  7. mom2two

    mom2two Member

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    I believe the "unofficial" Dunkin Donuts/Ashburn Facebook page has been taken down. I'm not seeing it either.
     
  8. Chsalas

    Chsalas Member

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    still there! I'm looking at it now.
     
  9. mij3000

    mij3000 New Member

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    When DD has a special promotion there cannot be any subsitutions.....one you try to "supersize" something it changes the order so that the promotion is not valid and you end up paying full price for the items ordered.....DD does this to discourage modifying the promotion....a small coffee and breakfast sandwich for $1.95 is a very good price..........of course if you order a large coffee for $2.04 and a bacon egg and cheese breakfast sandwich and have to pay full price for the sandwich it's going to cost you more........but thta;s the way the promos work..................sorry no substitutions..........thanks Jimmy
     
  10. mij3000

    mij3000 New Member

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    High Chairs are in!............or is it HI Chairs?
     
  11. mij3000

    mij3000 New Member

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    OOPS.......I made a mistake..........let me try again............The promotion for the wrap is a medium coffee and sandwich for $2.95 + tax not $1.95 as you stated...........also I was wrong in that you can modify the order.....substitutions are allowed for upgrade of large and X-tra large coffees and the charge woul be an additional $.30 for large coffee and $.50 for an X-tra large coffee...........so you should have paid $2.95 plus $.30 for the large coffee + TAX.......or $3.41 I believe if my calculations are correct...........If it was 2 wraps then maybe the charge was correct,,,,,,,,please PM me with exact order and we will make it right......Jimmy
     
  12. fisherman

    fisherman New Member

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    Hi Jimmy,

    I went there tonight, and was a bit disappointed... For the first time- I am usually wowed by your place. First off, the staff said your Coolada Machine was broken... I know that is a popular drink, and I was going to try one tonight. Secondly, there were quite a few people in the store tonight, with only three workers. There WERE two otehr girls, but it seemed as right when the swarm of people got in, they decided it was their break time and sat down at a table with two of the friends. It wouldve been very helpful if they just went behind the counters for a few more minutes just to get the customers sevred. Lastly, you may want to make sure your employees know how tomake the BR Sundaes... Or at least how much of the things to put in. My wife and I ordered one each, and two different employees were making them. Mine ended up much smaller than my wife's- Hers was bulging out the top oif the cup,a dn the whipped cream and fudge were dripping off the edge. Mine didn't even make it to the top of the cup. She also got 4 cheeries, compared to my one.

    Hopefully this was just an off night- You guys are usually great! Thanks for bringing DD/BR to Ashburn!
     
  13. mij3000

    mij3000 New Member

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    Thanks for bringing this to my intention........I am out of State for the next 2 days but I will follow up on this issue Monday and get back to you....Happy 4th of JULY..........and GOD BLESS AMERICA............Jimmy
     
  14. Chsalas

    Chsalas Member

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    I would like to ask is it possible for you to carry the 1lb and 5 lb whole bean plain DD coffee? I went in to buy some and you were completely out of the whole bean.

    Thanks Jimmy!!!
     
  15. fisherman

    fisherman New Member

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    Thank you Jimmy, and have a great 4th, too!
     
  16. mij3000

    mij3000 New Member

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    Sorry about that.........I believe our next inventory order comes in Monday.....maybe Tuesday because of the Holiday........
     
  17. shim

    shim shim

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    Jimmy, I tip my cap to you. Good luck with the picky and the snooty. It aint Lion D'oor or Morton's it's a DD. Hang in there.
     
  18. Chsalas

    Chsalas Member

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    sweet! Thanks!
     
  19. mij3000

    mij3000 New Member

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    Ok here is the scoop.....no pun intended.......the 2 girls that were sitting at the tables were not on break......they had punched out and were waiting to go home....once they punch out for liability reasons they cannot use equipment or serve customers..........the Coollata machine was out of order{Brand new $10,000.00 piece of equip only 5 weeks old}........should be back on line by Tuesday.........now here is the "story" I got on the Ice Cream Sundaies.........there is supposed to be only one {1} cherry.....and portion control for the scoops and hot fudge and toppings......when questioned about getting 4 cherries and additional toppings and ice cream I was told the customer requested it.......Now I am caught between a rock and a hard place....What would you do??...........Jimmy
     
  20. vacliff

    vacliff "You shouldn't say that."

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    Hi Jimmy-
    Congrats on the successful launching!
    My item of criticism: I met someone for a meeting there last week (Tuesday). She suggested Starbucks, I insisted on DD!!
    Got there around 5:30pm. Very slow time with only two customers in line and no one at a table. I had a hard time finding a clean table. Almost every one of them had crumbs, debris, or sticky stuff on them.
    I would suggest that you have one of your employees routinely check/clear/clean the tables. Given the lack of customers and several employees working, there really is no excuse for this.
    Thanks!
     

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