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FIOS Internet Speeds

Discussion in 'Homeowners Corner' started by TMU, May 29, 2019.

  1. TMU

    TMU New Member

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    I’m not getting anywhere near the advertised 1000 mb/s internet speeds on the new Southern Walk FIOS system. I’m getting 100 to 300 mb/s but never higher. If this is a neighborhood wide issue - we should not be paying for 1000 mb/s if they can not actually deliver it. It’s like insult to injury after suffering through the terrible install process.
     
  2. flynnibus

    flynnibus Well-Known Member Forum Staff

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    How are you testing? Wireless? hardwared? Through a 3rd party router? With an older or newer computer?

    Gigabit (and near gigabit) speeds are not achievable on just any type of connection. Gigabit is far faster than even the fastest wireless... so step #1 - test only with hardwired ethernet connections. 2 - Not all computers even have gigabit speed ports (tho anything built in the last 4+ years should) 3 - Even if it has a gigabit port, it may not be able to achieve gigabit speeds due to tuning or implementation.

    Gigabit connections are not about getting 1000Mbs downloads to a single computer.. they are about having a wide pipe so many slower speed connections can get through without congestion fitting through the common leg.

    Other people testing to date have gotten the 800+ speeds being advertised.
     
  3. TMU

    TMU New Member

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    Wired - plugged in to cat 5 I’m getting 236.4 down and 251 up. That’s plugging in down the basement where it comes in.

    Wireless I’m getting in high 100s to low 200s.

    The computer probably is 3 years old or so. It’s not that old being with an intel core i7 chip.
     
  4. flynnibus

    flynnibus Well-Known Member Forum Staff

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    plugged into what? a switch? the fios router itself?

    Plug into the router with a good cat5e or cat6 patch cord... and run the speed test to FIOS website https://www.verizon.com/speedtest/ (not random 3rd party speed test site). If that number is below the 800ish range consistently.. call verizon.
     
  5. signifer

    signifer Member

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    To stress one point. Cat 5 is not the same as Cat 5e. You need the e (or Cat 6 or Cat 7) to support gigabit speeds. This is true for all the cable involved, not just the cable to the wall; the cable in the wall and any other cables involved need to be Cat 5e (or greater) as well.
     
  6. Zeratul

    Zeratul Well-Known Member

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    All of Southernwalk should have Cat5e in the walls. Mine is and when I finished my basement, I added Cat6 just in case. Does the Verizon installer test the connection while there? I would think so... to verify the speed. Also, will the Verizon installer help to set up a customer's additional router while he is there? Just trying to plan ahead, my install is next week.
     
  7. signifer

    signifer Member

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    When I checked a while ago, it was Cat 5e in our walls (an M&S townhouse). I wasn't sure this was the norm for all of Southern Walk. Thanks for the clarification.

    A few years ago, I discovered that some of our external cables were only Cat 5. Changing these to Cat 5e improved performance. (I have also upgraded to a 1000/100/10 switch. This helped with things connected through it, as well.)
     
  8. sri_n

    sri_n Member

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    @TMU -

    There are several components that need to come together - cables (Cat 5e, or higher), network adapter in your device, etc.

    My speed test shows 900 to my router (this is the second tab in your speed test UI), but then only 300 or so to any of my devices (wired). I realized that the network adapter in my device only supports 300 at best.
     

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