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FIOS - Raising rates and decreasing channels

Discussion in 'Community Broadband & Computers' started by BigDog, Mar 22, 2010.

  1. BigDog

    BigDog Member

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    :angryfire:
    I got a letter from Verizon saying my Fios bill is going to increase on May 1, 2010 by $10. I have the ExtremeHD package. I spoke with Verizon to confirm this and found out that in addition to being charged an additional $10/month, they have moved a bunch of channels that were in the ExtremeHD package to the UltimateHD package.

    So, basically the rates for the ExtremeHD package is going up, while the number of channels in that package is going down!

    Of course, they encourage you to "upgrade" to the new (and more expensive) UltimateHD package, and lock-in for 2 more years!

    Maybe it's time to revisit Comcast??
     
  2. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Hmmm, I didn't get such a letter, but I'll keep my eyes open. I did notice that they were now offering new packages...
     
  3. snoopy

    snoopy Senior Member

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    I guess one year TRIAL price is over ... You can always play Comcast versus FIOS to extend your TRIAL perid price ...
     
  4. boomertsfx

    boomertsfx Booyakasha!

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    yeah you can always swing deals once you're out of contract
     
  5. flynnibus

    flynnibus Well-Known Member Forum Staff

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    <JamesEarlJonesVoice>Welcome to Verizon...</JamesEarlJonesVoice>

    As much as I don't like the cable company... I trust Verizon even less. The cable company tends to be incompetent... Verizon tends to be evil.
     
  6. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Big Dog, looking at their lineups online I'm having a hard time figuring out what they're taking away from the ExtremeHD package to move to the UltimateHD package. Got a list, or some examples?

    Thanks!
     
  7. BigDog

    BigDog Member

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    2 channels I noticed were Tennis channel and MAVTV. I didn't compare the whole package. But I watch the Tennis channel every day. So, now I need to pay about $16/ month extra to get the channels I already had (upgrade to Ultimate). Or I can keep my current, downgraded service (new ExtremeHD) for an additional $10/month.

    From my chat session with customer service:
    Me (12:07:23): I saw that there are channels removed from the extreme and are now on the ultimate. Are you saying my rate is going up and some of the channels I get now will disappear May 1?
    Ebony(12:08:39): Yes
    Ebony(12:08:44): that is correct.
    Me (12:10:13): Is that a good way to keep customers happy?
    Ebony (12:10:33): I apologize, I do not make the decisions.
    Ebony (12:10:49): I have FiOS an have lost channels as well.


    I guess it was supposed to make me feel better that even the employees are getting a worse deal?!
     
  8. BigDog

    BigDog Member

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    How is the comcast service now? I had dish network before fios, but I would consider comcast if they have anything interesting (HD, High-Speed Internet).
     
  9. Pluto

    Pluto New Member

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    few months ago, when I renewed my contract, I got the extreme HD package. The contract is extended only for one year, with 2 year price guarantee..

    I haven't received any letter from FIOS about this. I don't think they will increase the price in my case as I have 2 year price guarantee.

    Is your contract getting over in April end?
     
  10. BigDog

    BigDog Member

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    I've had it for a year and a half. Not even sure what my "promotional" rate was??
     
  11. hells_bells

    hells_bells New Member

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    I was out of contract for FIOS internet only and the rates went up like $7/month. I called, haggled, got no place, then asked if they put me under contract what would the rate be. For a 1 year contract they lowered it $10.

    Funny, they never tell you this when you complain about the rate increase. In this case, I had to specifically ask.
     
  12. harrisek

    harrisek A work in progress

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    I got a similar letter today. My price increase is effective on July 1st.
     
  13. terelli

    terelli New Member

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    I'm going to haggle with Openband when my contract expires in 2054.
     
  14. lilpea

    lilpea Member

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    Sorry guys Verizon did NOT attend the last Cable & OVS meeting...so I didn't have a heads up on the new rates and their new channel line up. Our next meeting is in a few weeks and I will inquire about your issues and post updates

    However I am going to post (on a separate thread) Comcast NEW rates.

    -Erika Cotti, Dulles District Commissioner - Loudoun County Cable & OVS Commission
     

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