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More problems with Comcast TV service?

Discussion in 'Community Broadband & Computers' started by section84, Jul 30, 2007.

  1. section84

    section84 New Member

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    Last week I had repeated problems with both TV and internet access.

    Today, however, internet access is OK, but I have a lousy TV picture. Snowy pictures on most channels, and other channels don't show up at all. It was this way last night and this morning, too.

    I called Comcast, and they insist that they have no record of problems in our area. According to them it must be my house. I fail to see how the Biography channel (for instance) doesn't work at my house only.

    Anyone else have lousy TV service today? (July 30)
     
  2. Odnar

    Odnar New Member

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    The Comcast issues started last Wednesday for me. Analog channels were fuzzy, and digital, premium, and HD channels were out. Internet was barely working. It seemed to rectify itself by Thursday before the Comcast service person was scheduled to check it out. Comcast said there no reported problems either.

    Since Sunday afternoon, the issues seem to have returned. The analog channels are still fuzzy, the digital channels pixelate, and the premium and HD channels are freezing, pixelating, or blanking out. At least Internet is still working.
     
  3. tyger31

    tyger31 Member

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    And yet - Comcast keeps raising their rates! That's their stock answer to any complaints - "we don't have any records of problems in your area". I think their customer service is horrible, must worse than Adelphia. Hate to sound like a broken record.....but can't wait until Verizon FIOS comes to my neighborhood!!!
     
  4. flynnibus

    flynnibus Well-Known Member Forum Staff

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    'we don't have any records of problems in your area'... well now you do!

    They had a really bad week last week that's for sure.
     
  5. Lee

    Lee Permanent Vacation

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    Ran into one of the comcast private contractors today at blockbuster.

    Boy did he give me an earful.

    First comcast is about to charge you for a service call even if it is repairing their own problem in your home.

    The boxes lately don't seem to be checked out like they should be and people are getting a lot of defective boxes lately.

    Everytime verizon goes operational they lose a lot of customers.

    Managment he said is taking a don't give a darn attitude and wants to suck every dime they can out of their customers before they know they will have to lower prices and give better service to compete with verizon.

    Lee j
     
  6. tyger31

    tyger31 Member

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    Comcast has already started charging for service calls....it was in one of the mail communications they sent out listing the different charges for everything. I've noticed when you call....you're right they don't give a darn. As I said - they'll be losing lots of customers once Verizon gets to Broadlands North. We had to swap out a box and are having difficulties and had to go back. Customer service is really bad.
     
  7. Dutchml

    Dutchml Member

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    Now here's a negative thread Elizabeth could really sink her teeth into.
     
  8. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    For what it's worth, when you lose connectivity or cable, make sure you contact Comcast billing and request a credit. Hit them where it counts! I've gotten credit for the whole mess last week...

    Eventually, normal companies begin to react when it starts affecting them financially... "Ok, let's get these Broadlands folks up and running before we shell out another thousand dollars in credits..."

    Heck, even if it doesn't make them fix the issues, at least you get a couple Venti Iced Carmel Macchiato's worth of credits from them!
     
  9. section84

    section84 New Member

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    I tried to do that last week, and they refused because service was still out. I had to wait until it was back, and it hasn't been back in any stable way. I don't think the boxes I have are bad -- the service also stinks on the TV where I don't have a box.

    I'm seeing the same problems as others have reported -- analog channels fuzzy and digital channels that are sometimes non-existent.

    If you haven't called them, please do. Maybe they'll admit that there is a problem. Now I'm going to have to call to see if I'm going to be charged for a service call on Thursday. No way I'm paying for a service call I know is their problem.
     
  10. RobVT3

    RobVT3 New Member

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    I Hate Comcast!
     
  11. vacliff

    vacliff "You shouldn't say that."

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    I'll say it again....I had DirectV installed in our house when we moved in over 7 years ago. Since the day the truck left I have NEVER had to call Directv for anything.
     
  12. flynnibus

    flynnibus Well-Known Member Forum Staff

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    what do you use for internet cliff?
     
  13. tyger31

    tyger31 Member

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    We really want Verizon where we can have phone, tv and internet all in one. That's why we haven't gone the Satellite way.....we'll wait...we waited this long, what's another year?
     
  14. flynnibus

    flynnibus Well-Known Member Forum Staff

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    I really don't care about 'all in one'.. I just don't want to be raped for buying only one service from a provider. That's the issue with DTV+comcast for internet.
     
  15. tyger31

    tyger31 Member

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    I agree - our comcast bill is almost $175/month.....outrageous....
     
  16. izzysmom

    izzysmom New Member

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    HAH!! I knew Comcast was lying when they said there were no known issues! We had problems starting 2 weeks ago, like everyone else, fuzzy analog, non-existent/tiling digital and HD channels.. They sent someone out last week and all they did was check the box, say everything was fine, then left. 30 minutes after they left, we had the exact same problems as before. It's still going on. DH has been calling them everyday, just to get it logged, but it makes me feel better that we're not the only ones.

    I hope they are not going to be another Adelphia. Although it's starting to look that way.

    And btw, don't get me started on DirecTV. For those of you that have it, let me just say, I hope your DVR box doesn't crash on you. Then you will be dealing with their incompetent help desks...
     
  17. Pictor Guy

    Pictor Guy New Member

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    I've been very happy with DirecTV and their DVR. Although, I've been using DirecTiVo's and HD DirecTiVo's and haven't switched to their newer DVR. I can't bring myself to switching to Comcast for TV service. I use their Internet service due to lack of other options.
     
  18. section84

    section84 New Member

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    I'm with you. I had an appointment on Saturday. The technician called and said he was at a house on an adjacent street. He'd determined that the problem was external to the house. He told me he'd talked to his supervisor, and the supervisor said they'd have someone out to fix it Monday at the latest. All the repair guys were working on an outage in Leesburg.

    So, I called today, and they have no record of this agreement to come fix it today. I had to make yet another appointment for them to come out to fix it.

    If this isn't resolved by the time of my appointment on Friday, I plan to go to the local office and see if I get a different answer.

    At present, I'd say it's still better than dealing with the constant outages I had when I had DirecTV. But not by much.
     
  19. izzysmom

    izzysmom New Member

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    Another technician is scheduled to come out tomorrow. DH and I are joking that we should hog-tie the guy to the cable box (with a comcast cable of course!) and leave him there until he fixes it!

    And for the record, we did not want to go to cable from DirecTV, but after our DVR crashed, they said they would ship one out via fedex and it should be there within 3 days. 3 weeks and 10 phone calls later, we still didn't have a DVR box. So we called Comcast and the DVR showed up 3 days after we cancelled the account....
     
  20. section84

    section84 New Member

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    Keeping my fingers crossed, but I came home to working cable tonight. Analog channels are clear, and I actually have digital channels again. I'm not going to cancel the appointment for a few days just in case the service goes bad again. I forgot what clear reception looks like!
     

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