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Patriot Disposal Rant

Discussion in 'Broadlands Community Issues' started by KTdid, Sep 11, 2020.

  1. KTdid

    KTdid Well-Known Member

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    Thursday, Sep 3rd, they didn't pick up recyclables so yesterday, the recycling bins are overflowing but they got emptied.

    On Monday, Sep 7th, they skipped the lawn bags (mine is pretty soggy now from the rain.)

    Yesterday, they skipped the trash.

    On average, something gets missed every two months. I usually call at 4ish when the truck missed a pickup and they dispatch one if there's one in the vicinity. Didn't call them yesterday as I went in to the office and got home after they closed at 5pm. Called again this AM to inform them and get asked the standard question.

    "What time did you put your trash out?" 5am. I tell the agent everyone's bins are still sitting curbside, full.

    "Let me check the truck schedule to see when they picked up." Uh, no. They didn't pick up which is why I'm calling.

    I also mention that I watch for the trucks from my desk so I can put them away and get on with my day but that I was not home yesterday. She says "so you were not home to see whether the truck came by?" Tell her I'm sure the truck didn't come by as I'm looking out my window this moment and can count 7 full bins. (scratching head emoji)

    So what are the odds one street in our community has so many hiccups? (redundant)
     
    alg likes this.
  2. L0stS0ul

    L0stS0ul hmmmm

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    I've noticed the same, no recycling picked up on the 3rd and missed trash although that didn't happen to us yesterday. Does seem like it's happening more often now.
     
    alg likes this.
  3. KTdid

    KTdid Well-Known Member

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    Hmm, the agent said there would be no pickup today yet the truck arrived a moment ago (as I scramble to give them my bins.) I guess posting here sometimes has it's benefits.
     
  4. The Broadlands Community

    The Broadlands Community Well-Known Member

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    Can you please contact our office at info@broadlandshoa.com and provide your address so that Patriot can investigate the concerns you're raised?
     
  5. KTdid

    KTdid Well-Known Member

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    I believe they keep logs to record calls because I can hear them typing on the keyboard.
     
  6. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    It looks like the HOA staff is willing to try and help you with this situation. If you don't want to provide more info as they requested, then I'm not sure how much more they can do. A simple email to the address provided or a quick call will likely get your issue resolved quickly. Is that too much to ask?
     
  7. KTdid

    KTdid Well-Known Member

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    The issue is resolved.
     

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