Verizon has asked that Southern Walk residents who live in Phase 4 areas that they not call in to inquire or schedule appointments for FiOS Service until the availability of service is officially announced for Phase 4. As of now, only Phases 1-3 are able to schedule appointments and those residents only should call for service. Details on addresses included in the first three phases are available on www.swhoab.com. The Southern Walk Board expects to hear the status on Phase 4 by the mid next week, after the Memorial Day Holiday. Phase 4 primary construction is over 95% complete. Reminder: OpenBand is NOT turning off their internet (or phone) on June 1st, only their video system. For residents concerned about a gap in video service, OpenBand has placed recommendations for streaming providers in their customer service announcements and has stated that their platform will support video streaming. Any gap is expected to be less than one month in duration and the only barrier expected is scheduling a technician from FiOS to come to the home to do the system install, once your Phase is active. The timing of the FiOS roll-out and phasing is carefully coordinated and engineered, and the call centers are aligned to handle volumes of calls associated with the phases that are activated. Secondly, the "network create" or the on-line activation of each phase is associated with the hub serving that phase. Each phase is served by a hub, and speeds of the broadband are carefully tested and measured before service delivery is activated in the FiOS system. For each phase, primary construction (the easement), service wire placement (the placement of Fiber to the Home), and splicing/testing must occur (activation). The Southern Walk Board receives information "near real-time" on these activation details and will post on the forums, update swhoab.com; send an update through the Broadlands App, and send an email announcement from the Community manager when the Phases are ready.