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SWHOA announcing Verizon FiOS available for Phase 3

Discussion in 'Southern Walk Announcements' started by SWHOA Admin, May 23, 2019.

  1. SWHOA Admin

    SWHOA Admin Southern Walk HOA

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    Phase 3 Residents,

    Your phase is now live, please call Verizon at 1-800-501-1172 to schedule an appointment for activation.

    Phase Three is as follows:

    Ainsley
    Arbor Greene
    Bayard
    Beacontree
    Bramblebush
    Broxton
    Edgemere
    Fieldthorn
    Halburton
    Highgrove
    Larchmont Way
    Milford
    Sunderleigh
    Tumbletree
    Westdale
    Windover and
    Wingfoot

    More details are available at www.swhoab.com.

    Please take the first available convenient appointment to schede installation.
     
  2. StephNBen

    StephNBen Southern Walk Resident

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    Highly recommend you know exactly what you want and stick to that on the phone. Just called and the "gentleman" on the phone was very pushy trying to convince me that I needed the most expensive cable package (I don't) and would not email me the channel lineups so I could verify.
    He asked what channels we watch and then recommend Ultimate. While the website is not user friendly, only allowing you to compare a few channels at a time, I was able to verify everything we want is available via Preferred. We are only looking for is NASM, HGTV, FOOD, Comedy Central, and the major networks. Also wanted me to rent a DVR instead of a cable card. I wonder if they are on commission?

    He also pushed some sort of wiring warrenty... I said no, but does anyone know if Verizon is required to gaurentee their wiring for the three years of this contract? I don't have a good initial impression of Verizon. Could be a very long three years.

    I was so frustrated I ended the call and decided to call back later.
     
    Bandit1 likes this.
  3. jackdog74

    jackdog74 Member

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    Excellent. So, any updates on Phase 4?
     
    Bandit1 likes this.
  4. krmckee

    krmckee Member

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    I figured we would sign up for the ultimate and if we find ourselves not watching those channels we could always downgrade. I would call again soon. I called around 5pm and had no trouble but I have neighbors now being scheduled by the end of June (first available) and others waiting on hold long time for a rep to answer....
     
    Bandit1 likes this.
  5. Bandit1

    Bandit1 Member

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    Why am I not surprised that Verizon was/is not prepared for bulk/volume contract installations. Kudos to the service installation techs who have to meet and greet already frustrated customers.
     
  6. Bandit1

    Bandit1 Member

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    July...maybe? LOL
     
  7. Zachary Mitchell

    Zachary Mitchell New Member

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    Called as soon as I received the push notification on phone today at 11:30a, was told earliest appointment was June 4-7 for internet only, with no weekend availability until late June.

    Can anyone advise how the fee increase will be processed through HOA billing? Will the HOA fee include service charge as of service go-live date (5/24), or based on earliest installation date - which is true availability of service?
     
  8. flevine100

    flevine100 New Member

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    So we just called back today, this time we had a SUPER nice and helpful service agent who has us set up for install of internet and cable on June 4th. No hard sell, actually no attept to upsell us at all and very helpfull. What a difference an agent can make. Hopefully our installation tech is just as good.
     
  9. Excelsior

    Excelsior Southern Walk||IMPERIUM IN IMPERIO||

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    Have a drive around Phase 4 areas. Are there still trucks from construction with crews doing digging, excavation?
    The contract is for standard installation, FiOS gigabit internet, and Quantum router. Extras like wire and maintenance packages are extra. They are an extra layer of insurance to protect you. From what I have heard any problem involving wiring from the point of the Optical Network Terminal to your devices is at a cost to you. I believe the Wire and Maintenance package is some level of insurance against this. On the contrary, any problem involving their wires from their hub, terminal, or other facility to your Optical Network Terminal is "on them". I heard they do charge technician fees to repair wiring that is the responsibility of the customer. Up to you if you want it.
     
    Jeddie Busch likes this.
  10. Falcon

    Falcon New Member

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    We just ordered our service today and the lady on the phone was extremely helpful and not pushy at all. She let us pick what we wanted and didn't even mention some of the upgrades your agent was talking about. I guess certain agents are just like that.
     

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