Verizon FIOS Driveway Repair

Has anyone had their asphalt driveway repaired after Verizon's FIOS team cut it up? I'm wondering if they just repair the bottom 1/3 of the driveway or of they reseal/repave the whole thing to make it look even.

 

They're not supposed to tear up your driveway, they're supposed to go under it. Also, the workers are contractors, not Verizon employees. They tore our yard up in spots and managed to cut a couple of sprinkler lines which they paid to fix, but there was no driveway or sidewalk damage in our neighborhood.

 

Yes, that would have been ideal. They couldn't get their ditch witch to tunnel under ours for some reason, so they had to cut into it. They also caused a raised hump which they said they would have to come back to fix. They had to cut into at least two other driveways in our neighborhood, one of which was cement.

The contractors also broke one of our sprinkler lines and cut into the water main to our house. They managed to fix both of those problems the same day they happened.

 

Our driveway was dug up and they put a temporary patch on it. I was told they'd come back to fix it the following week. It took two months and many calls but they finally came. Our driveway is cement - they made it very clear that they would only fix the section that was dug up. So, it doesn't look uniform now at all but at least it's repaired. Once I finally found the right person and company that was handling the repair, they were nice and came the day that was promised.

 

we have gone through this mess... yes, they only will repair the section they tore up down to the apron. Yes, it will look different than the rest of the driveway. No, putting a driveway sealer on the entire driveway will not hide it (as I've seen with others who have tried it).

Since the damage was done fairly high up on ours and the remaining part was in bad shape, we paid them to replace the remainder. The price was reasonable (I checked out what a full replacement would be). So in all I think we came out ahead considering we were planning on replacing the driveway in the future. Since then, I've heard of folks who have spent the time to complain/fight and after several months they were able to get the whole driveway replaced. Squeaky wheel gets the grease...

 

Darn, not the answer I wanted to hear. I didn't mind them digging up my yard - grass grows back. Breaking the sprinkler system - I knew it was a pretty easy fix. I was a little annoyed at the water main break since I was home and without water for a few hours and had company coming, but it wasn't too big of a deal. But I don't really like the idea of my driveway looking patchy and I don't want to spend the money to make it look uniform when it's perfectly fine in every other way.

 

If you are willing to fight the good fight, then it wouldn't hurt to try. Start with the phone number on the flyer you received, call the Verizon point-of-contact, and then there is a Loudoun official who acts as the liaison with the cable franchises (including FIOS). While we did not push driveway repair, I was able to push for getting sod instead of low quality dirt and crappy grass seed by being polite and cordial but firm and demanding. The folks you will be talking to are not directly responsible nor do they have anything riding on your satisfaction, but if you are nice, they will help (especially the Loudoun rep, I forget her name but she was fantastic). Good luck.