1. Yes, it's a whole new look! Have questions or need help? Please post your question in the New Forum Questions thread Click the X to the right to dismiss this notice
  2. Seeing tons of unread posts after the upgrade? See this thread for help. Click the X to the right to dismiss this notice

Verizon WiFi issues

Discussion in 'Community Broadband & Computers' started by Alex, Aug 27, 2019.

  1. Alex

    Alex New Member

    Joined:
    Jun 20, 2007
    Messages:
    10
    Likes Received:
    0
    Hi, is anybody else having problems with the Verizon Wi-Fi? Since Fios installation was complete I am experiencing constant outages - router restart would solve it for a bit but in an hour or two the connection would go dead. Router lights looks normal - I am using the box provided by Verizon. Called them twice, they'd reset the router, reassign IP address, increase signal strength, etc. but the problem is still there. Thanks!
     
  2. Zeratul

    Zeratul Well-Known Member

    Joined:
    May 18, 2006
    Messages:
    1,713
    Likes Received:
    120
    Were you installed as part of Phase 4? I ask because it did not seem all that uncommon to have some of these issues a month or two after installation. I had similar complaints but all has been good now for a while.
     
  3. L0stS0ul

    L0stS0ul hmmmm

    Joined:
    Nov 3, 2003
    Messages:
    1,336
    Likes Received:
    36
    Sounds like a bad router and I would ask them to swap it out with a new one. My experience so far has been that the verizon router out performs the ones I had previously in speed, stability, and range.
     
  4. Alex

    Alex New Member

    Joined:
    Jun 20, 2007
    Messages:
    10
    Likes Received:
    0
    We were Phase 3 but switched to Verizon only recently. I do not think I'd be able to stand it for 1-2 months, most of our devices are on Wi-Fi.
     
  5. Alex

    Alex New Member

    Joined:
    Jun 20, 2007
    Messages:
    10
    Likes Received:
    0
    Thanks, I'll keep pressing Verizon. They are trying to put blame on the in-house wiring which we never had any issues with while on OB.
     
  6. flynnibus

    flynnibus Well-Known Member Forum Staff

    Joined:
    Oct 29, 2002
    Messages:
    5,325
    Likes Received:
    230
    FWIW... you can't use that totally as a baseline.. as the tech being used now is more demanding.

    But troubleshooting your kind of problem is difficult in generalities. You need to know what specifically is failing (IP connectivity, DNS lookups, ethernet interface, wifi signal) to narrow down.. and that's very frustrating to do when a problem is intermittent and dealing with it remotely. The solution will require checking key points when in the failure state (or logs) and comparing with other paths to narrow it down.

    The number 1 thing to do is narrow the problem to just wifi or not. If your wifi is 'down', does a direct wired computer to the same router still work? If it works wired, but not wifi, you've narrowed things greatly. If it's failing still at the router and direct connected.. then you can look deeper at the status in the router itself and maybe the problem is there and its connection upstream.
     

Share This Page