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Need Help! virus solutions

Discussion in 'Community Broadband & Computers' started by doberman, Jan 1, 2010.

  1. doberman

    doberman New Member

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    My computer has been hit by a virus. I've got McAfee and Webroot, but somehow it got through. Now when I try to use those to scan, I get an error message saying a file is corrupted and they're unable to work. Everything I try to do ultimately ends with internet explorer opening and going to a porn site.

    I'm not sure where to begin to identify the virus and resolve it. Any suggestions?
     
  2. Mr. Linux

    Mr. Linux Senior Member & Moderator Forum Staff

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    Unfortunalty, at this point, my suggestion would be to backup your datafiles (only data, not your applications), and do a full re-install of Windows. Once a virus or trojan has made it into your system and entrenched itself into your system, it's quite a task to try to fully remove it. Most of these viruses and trojans have mechanisms to 'protect' themselves and even when you think you've removed them, they will reinstall themselves. The fact that this particular virus was able to disable and corrupt your antivirus apps shows just how deep it has reached into your system.

    Only way you can be 100% sure that the virus/trojan is gone, is to format your HD and reinstall Windows from scratch. Probably not what you wanted to hear though...

    Another option would be to consider upgrading to a new computer if this particular one is old. One suggestion I have going forward would be to NOT use Mcafee and use the Microsoft Windows Security Essentials antivirus you can get for free from the Microsoft website. Many reviewers have stated it does a better job than McAfee, it's free, and it doesn't chew up your system resources by installing a multitude of modules into Windows that in my opinion usually have very limited value.
     
  3. razng2grtboys

    razng2grtboys New Member

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    You can try a program called 'malwarebytes' also, but no guarantee it will clean up everything.
     
  4. merky1

    merky1 Member

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    I'm gonna second Mr. Linux's opinion. With the way most viruses are written today, by the time you find one, you really have a multitude of issues. Viruses are now smart enough to act like the operating system, doing things like redirecting windows updates and supressing virus programs.

    You could try "cleaning" the existing windows installation, but the time and frustration you will spend is just not worth it.

    Not to mention, reinstalling windows is a good time to do a software inventory and get rid of some of the less used, dead end software.
     
  5. Kaosdad

    Kaosdad Will work for Rum

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    Put a round thru it and claim it for insurance - get a massivly cool rig.
     
  6. boomertsfx

    boomertsfx Booyakasha!

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    You can get boot cds from most of the major AV companies (I've used kaspersky) that will boot up in linux and scan/clean your system... it has worked for me in the past...
     
  7. merky1

    merky1 Member

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    Mega insurance co rep> You say it was hit by a meteorite?
    Kaos> Yeap
    Mega insurance co rep> 9MM or .45 Cal Meteors?
     
  8. Sasquatch519

    Sasquatch519 Member

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    Another vote for the full reinstall of Windows to get rid of viruses. There will always be parts of the virus left in your registry that you'll never find.

    The full reinstall has other benefits as well; it cleans out your registry of all the other crap that gets stuck in there as your computer goes through normal use and you'll notice a speed improvement as well. I reinstall Windows about every 18 to 24 months just on principle. Make sure you have backups of your data files on an external drive and make sure you have means to reinstall the drivers for all of your components as well.

    Personally I use a program called Avast! for my virus protection. It's free, you just have to register every 14 months to get updates. The virus definitions are updated every day, and I've only ever had one issue with it where it detected a good file associated with a USB device as being a virus. The company fixed the issue with an update in about a day. I always steer clear of the big virus protection companies like Norton and McAfee. I don't think they're any better than the free stuff, and they are guaranteed to chew up far too many of your PC's resources providing all kinds of useless services. And if you ever want to remove something like McAfee or Norton from your computer, I'd recommend a reinstall of Windows for that too... sometimes those programs are worse than the viruses.
     
  9. Steve Campot

    Steve Campot Broadlands Real Estate Broker

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    When my old computer kept crashing last week I took the CPU up to the Geeksquad at Bestbuy in Reston. The fixed it will I watched and refused to take my money. Something about computer dinosaurs! I recommend you give them a try but only at the Reston store. The Sterling store is not so good.

    Good Luck,
    Steve Campot
    www.sgcrealestate.com
     
  10. tigercpa

    tigercpa New Member

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    The kids PC has Avast and a massive ransomware invasion got through. It rendered the PC useless.

    So, naturally, the kids moved to the laptop to keepm playing their games, which has had similar issues, but not as bad.

    Cannot get IE8 to function properly and it will not detect wireless networks.
     
  11. Sasquatch519

    Sasquatch519 Member

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    Well kids is a different issue... If you download and install things from the web without really knowing what they are (as kids tend to do), or generally practice unsafe browsing habits (as kids also tend to do) there's no software out there that can stop that.
     
  12. doberman

    doberman New Member

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    I thought I'd update the results:
    I appreciate and respect the advice I received, but I have to admit that I didn't follow it. I'm not great about backing up data, and had several files and pictures that I didn't want to lose. The PC was acting up so badly that I did not feel comfortable pulling data files off. I went with McAfee and they took remote control of the PC and cleared the virus and got the PC back to its previous state. This cost about $90. I spent about 2 hours on the phone with them on hold, and then complaining about the fact that I paid for routine updates yet the virus got through. But once I worked through that, the cleanup process was very quick and professional. I'll probably either replace the PC or reload windows, but now I can do it at a time of my own choosing. I think the McAfee solution worked pretty well for us.
     

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