FSR Customer Care Notice (HOA Assessments)

If you are trying to reach FirstService Residential for HOA assessment and account related questions, please be patient as some of their call centers have been affected by the latest weather conditions.  

As Irma is tracking to Florida, the Customer Care Center has moved all calls to the Nevada center. The volume for the Customer Care Center will be extremely high due to Haley and now Irma, which will make call times longer than normal. FSR realizes the importance of homeowner inquiries, so the Nevada center has added team members to assist with the volume.

2015 Monthly Assessment Changes Beginning January 2015

2015 Monthly Assessments Per Unit Type
• Single Family Homes on VDOT Streets – $73.00 – (no change)
• Single Family Homes on Private Streets – $90.00
• Town Homes – $88.00
• Courtyard Homes (lawn maintenance) – $128.00
• Villas (lawn maintenance) – $103.00
• Condominiums – $55.00 – (no change)

If your assessment has changed for 2015, please be certain to update your payment system to reflect the correct payment amount in order to avoid late fees. Assessment coupons will be delivered to all owners at the address on file with FirstService Residential. Please contact FirstService Residential at 703-679-1541 or broadlands.dcmetro@fsresidential.com if you have not received your coupons by December 15, 2014. If you already participate in the Direct Debit Program through FirstService Residential, you will not receive a coupon booklet and the 2015 assessments will be automatically deducted from your account.

Owners are encouraged to sign up for the Direct Debit Program through FirstService Residential. Your monthly assessment will be automatically deducted from your bank account during the first week of every month. This eliminates the possibility of a payment being missed or lost in the mail and the Association charging a late fee to your account as a result. The Automated Payment Service Authorization Form is available here: Automatic Debit Form or at the HOA office. FirstService Residential also accepts major credit cards and e-checks for assessment payments. Through PayLease, you can make a one-time e-payment or schedule recurring e-payments by visiting https://fsresidential.com/virginia/home.