Access the CELLBADGE REGISTRATION SITE and under Initial Add Request, please enter the information as a primary member in order to create a master household account. This initial add request will be forwarded to HOA staff who will validate that you have paid. Please allow 3 business days for the initial approval to be processed. Once validated, you will receive a text/email indicating that your registration has been added but will remain pending until the registration is updated with household members (STEP 4).

After you have received a text/email that your registration has been added, please return to the same registration site and follow the instructions under the blue header “Previously Registered or Approved” and enter your credentials under “Enter or Update Household Members” to get your unique PIN via text/email to continue the process in STEP 4.

Enter PIN to access the Household Members page to add all household members, ages 5 and older, including childcare providers that live with you. PLEASE SELECT “OUTSIDE–ADULT” OR “OUTSIDE-CHILD” AS THE RELATION (See Relations Info below for clarification.) Once finished, check the box to verify you have agreed to the facility terms and click Complete Registration. Please allow 3 business days for approval, upon which you will receive a text/email indicating that your Broadlands HOA registration has been accepted, however, you must complete STEP 5 and submit photos to gain access to the pools. Once registered, if you need to make changes or add family members to your pool account, just revisit the registration site, obtain a pin and access your account to make updates.  

Once your registration has been accepted, you must email pictures for all registered members aged 5 and older and follow these guidelines when submitting photos to prevent delays with completing your registration. Picture processing hours are Monday-Friday, 9:00am to 5:00pm.

Please read “HOW TO SUBMIT PHOTOS”:

• Email an acceptable photo (jpg or png format only, NO HEICs OR PDFs please) of each member in your household to pools@broadlandshoa.com. Copies of driver’s license should be used for 18+ members. For security, you may cross out all info except Photo, Name, Address & DOB before emailing a copy. Recent copies of headshots may be used for children under 18. Pictures will be processed within 3 business days.
• Subject line of email must be written as: “pool photos – Registered Last Name” (i.e. pool photos – Smith)
• Each photo must be attached as a separate file to your email with the following naming convention: “address.firstname” (i.e. 42001Ridgeway.Susan).
• All names must correspond with the registered names in your Cellbadge pool account so they can be imported to the proper record.

Please read “WHAT ARE ACCEPTABLE* PHOTOS?” (copy of valid ID’s or current headshots only)

• Adults aged 18 and over are required to show proof of residency, so emailing a copy of a driver’s license would be sufficient. HOA staff will only need to see the address, picture, name and date of birth on these ID’s. For security reasons, ID numbers and any other information may be crossed out prior to emailing. If an adult’s license does not reflect the registered Broadlands address, then additional documentation should be emailed along with your photo showing proof additional documentation should be emailed along with your photo showing proof of residency. Acceptable documents would be settlement papers, utility bills or a change of address card.
• For children, please email a current headshot. For teens, a copy of their driver’s license/permit may be emailed. Photos for children aged 4 and under are not required.

Once your photos are set up, your process is complete and access to the pools is simple since no pass is required – just check-in with the lifeguard by providing your name and address and they will be able to access your “virtual ID card” and photo in the system to allow access. If you ever need to access your pool account to view or make changes, please just return to the registration page and acquire a new pin to access.