The Broadlands Fitness Center is located in the basement of the Clubhouse at 43360 Rickenbacker Square. The fitness center includes: 5 treadmills, 4 elliptical machines, 2 stationary bikes, 2 multi-functional weight trainers, 5 strength machines and a row machine. Hours of operation are from 5:00 a.m. to 11:00 p.m, 7 days a week. No entry is permitted after 10:30 p.m. An access card ($25 each) must be purchased and an Agreement submitted for entry. All users of the fitness center must read and comply with the Fitness Center Rules. Read our policy on the Surveillance Cameras at the Fitness Center. The CDC guidelines state that unvaccinated or not fully vaccinated are strongly encouraged to wear masks.
Talking on cell phones and opening the door for non-members are a direct violation of HOA rules and may result in suspension of fitness center privilege’s.
HOW TO GAIN ACCESS TO THE FITNESS CENTER The fitness center building is unstaffed, therefore, the application process is done through the HOA office located at 21907 Claiborne Parkway. The HOA office is currently closed to walk-in traffic, however, you may contact the HOA staff during business hours 9am-5pm, Monday-Friday at info@broadlandshoa.com or 703-729-9704 to ask questions or to make arrangements to pick up your card AFTER your payment and an Agreement form have been submitted. Fitness access cards are $25 each. Please follow steps 1-4 below to gain access to the fitness center.
STEP 1:Purchase an access card online here>>
Access Cards are $25 each and may be shared within your household or you may purchase additional access cards for household members for $25 each. Click the “Buy Now” button below to pay and follow the instructions on Paypal. No Paypal account needed, just click on “pay with debit or credit card”, enter information and select “pay” at the bottom. You must provide all contact information when paying so we can verify your payment. (check or cash accepted at HOA office, please report lost or stolen access cards immediately to HOA, replacement cards are $25).
STEP 2: Complete Agreement & email to HOA>> (click)
Email completed Agreement to info@broadlandshoa.com. All eligible users who intend to use the fitness center MUST be included on the Agreement. Minors, 13-17 years of age, are permitted but only accompanied by an adult that is an access card holder. Minors under the age of 13 are NOT permitted in the fitness center at any time.
STEP 3: Contact HOA office to pick up your key access card>> (click)
Once you have paid and emailed your completed Agreement application, please contact the HOA at info@broadlandshoa.com or 703-729-9704 to make arrangements to pick up your key card since the office is still currently closed to the public. You can then access the fitness facility at 43360 Rickenbacker Sq through the lower rear doors of the building, facing the tennis court.
Violation of the fitness center rules may result in suspension or termination of privileges. Please note that members who are delinquent for 60+ days in their monthly assessments will be denied access. Frequent Violations at the Fitness Center>>
Sign up to receive weekly emails (in between newsletters) on important HOA news and updates by entering your email(s) on home page where you see the Broadlands Blast logo.
Broadlands Blast
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The HOA is now selling Broadlands Logo Gear for residents to enjoy. These make great gifts for new residents, birthdays, thank you gifts and for the holidays. Please stop by the Nature Center to check out the following items: BROADLANDS LOGO GEAR – Price Chart – PDF
The Community Center is the only building available to rent in our community by Broadlands residents for private parties as well as for-profit and non-profit organizations. The 1,984 sq. ft. building has an official max capacity of 108 persons, however; the space will comfortably fit approximately 60 seated adults. The center has a full kitchen, great room, fireplace, a TV and two individual restrooms. Chairs and tables are available for use and are included in the rental fees. In addition to the rental fee, a $500 deposit (check only) is required for all rentals.
GENERAL RENTAL INFORMATION
Community Center address: 43004 Waxpool Rd, Broadlands, VA 20148
Pricing, Rental Agreement Application and details are under the APPLICATIONS & GUIDELINES links below. Scroll down for pictures.
To check rental availability please contact the HOA at 703-729-9704 or email info@broadlandshoa.com.
All rental transactions, including applications, payments and key fob pick-up, must be done through the HOA office. With the HOA office currently closed to the public, please call 703-729-9704 or emailinfo@broadlandshoa.comto submit application, request invoice to pay online and arrangement for key pick up at the HOA office, 21907 Claiborne Parkway during business hours Monday – Friday, 9:00 am-4:30 pm.
A booking must be done at least two weeks in advance of the event date.
A booking is considered complete when the HOA has the rental fee, security deposit, application, liability waiver and alcohol waiver (residents rentals only) on hand. Please submit to the HOA office at 21907 Claiborne Parkway, Broadlands, VA 20148.
The Broadlands Station Clubhouse is NOT available for meetings, rentals, or non-Broadlands Association, Inc. related events.
CANCELATION POLICY: If a function is cancelled at least five (5) business days prior to the reserved use date, the rental fee and security deposit will be reimbursed, minus a $50 administration fee and any additional processing fees associated with the reimbursement. If cancelled within five (5) business days of the event, the security deposit will be forfeited plus an additional $50 administration fee will be charged. All refunds will be made within 30 days.
Due to the pandemic, the Nature Center building is closed to the public through at least December 31, 2021.
The Broadlands Nature Center building is where the HOA offices are located. You may visit the outside grounds for leisure. The building is currently closed to the public, however, you may contact staff members by calling 703-729-9704 or emailing info@broadlandshoa.com should you need assistance.
Day Spring Farm’s CSA is year round and has 2 six-month sessions from May-October and November-April. We deliver on Thursdays at the Nature Center, in the shed to the left of the fire place, on the right-side patio.
We raise everything with organic practices, but only the veggies are certified because of costs involved. Please visit our website at dayspringfarmva.com/farm-share
Flag Retirement Bin at the Nature Center >>click
Flag Etiquette – Standards of Respect
“Standing tall as an emblem of justice, perseverance, valor and honor, the American flag is an intricate part of what makes citizens proud to be American.”
Please remember that US flags, no matter where they came from, should always be treated respectfully, never allowing them to touch the ground and be properly disposed of if they become unserviceable. If you need to retire a flag, please contact the HOA office at info@broadlandshoa.com or 703-729-9704 to arrange a drop off at the Nature Center in the American Legion Post bin located in the lobby. For more details on proper flag etiquette, click HERE>>
Patriot Disposal provides trash and recycling services for the Broadlands community. An environmentally-conscious company, Patriot Disposal offers a curbside recycling program that extends well beyond those offered by other haulers.
-Trash -Yard Waste -Bulk/Special Items i.e. mattress, appliances, etc. (contact Patriot to confirm pickup
-Trash -Recycling -Bulk/Special Items i.e. mattress, appliances, etc. (contact Patriot to confirm pickup)
Trash, Recycling & Yard Waste must be at the curb by 6:00am! It is a violation of our covenants to leave or store your trash/recycling bins in public view on non pick-up days. Please have your toter/bin properly stored by 9:00am the day after trash/recycling services.
FOR DETAILS ON TRASH & RECYCLING SERVICES, SELECT ITEMS BELOW
TRASH SERVICES>>
Single Family Homes Only:
Trash service for Single Family Homes is collected using a special side-loading truck. Please review the following information to ensure your trash is picked up: Automated Side Loader Info
Important: All trash needs to be placed in your toter. Any trash that won’t fit and is left outside the container will not be collected until the scheduled trash day, therefore, please hold on to any trash that will not fit until then.
If you continue to have excess trash, an option is to purchase another toter for $45 by calling/emailing customer service at 703-257-7100 or customerservice@patriotdisposalservices.com.
Trash must be stored in a container with a lid and not in plastic bags.
Using trash bags without a container is not permitted per the Loudoun County Ordinance Read More>>
If you have excess trash that will not fit into your container, please keep until the next pick up day.
Containers shall not exceed 50 pounds in weight.
RECYCLING SERVICES>>
Patriot Disposal’s weekly curbside recycling program on Thursdays includes newspapers, mixed paper, cardboard, paperboard, glass bottles and jars, metal and aluminum cans and plastic bottles. Each Thursday, Patriot Disposal will remove recyclable materials that have been placed at the curb for collection by 6:00am. All recycling must fit within the bin, anything left outside will not be picked up.
The Nature Center collects bags for proper recycling, click for details>>
Recyclable materials can be co-mingled.
Patriot Disposal will remove and recycle packing boxes and cartons placed at the curb by residents.
Scrap metal – Please call Patriot Disposal to set pick-up day 1-703-257-7100: i.e. foil, pie tins, trays, pots and pans, small car parts, grills, bicycles, swings, etc. Patriot uses a special truck for these recycling items and requires advance notice.
A separate yard waste collection runs each Monday from March 1st through December 24th. During January & February, Yard debris (leaves, grass clippings, brush) may be mixed with trash. Yard waste may not be mixed with recycling.Patriot Disposal will remove yard waste that has been placed at the curb for collection by 6:00am. Please note the following requirements the collection of yard waste:
Yard waste must be placed either in a bin or a paper lawn bag.
Up to 10 bags, bundles, or containers not to exceed 50 pounds each
Brush must be less than 4 inches in diameter, cut into 4 foot lengths, and tied in small bundles or bagged and no larger than 2 feet in diameter.
Yard debris must be placed in separate containers, marked “yard waste” or in biodegradable bags. Yard waste that is put out at the curb in plastic bags will not be picked up.
Yard waste must be placed at the curbside and/or designated area by 6 a.m. for collection.
Food waste mixed in with yard waste will be accepted, as it can be composted.
BULK & SPECIAL ITEMS>>
You must call Patriot Disposal at 703-257-7100 to arrange for pick-upof bulk or special items.Fees may be charged for certain items, please inquire through Patriot’s customer service.
BULK ITEMS:i.e. small furniture, mattresses, bed frames, appliances, etc.
SPECIAL ITEMS:The following items will be picked up using a separate truck: Electronics, used motor oil, auto batteries, appliances and scrap metal such as foil, pie tins, trays, pots and pans, small car parts, grills, bicycles, swings, etc. Please note the following requirements concerning the collection of special items: (1) Items for collection must be placed at the curbside and/or designated area by 6:00 a.m. (2) Appliances containing Freon must be certified as “Freon-Free” prior to removal.
HOLIDAY SCHEDULE>>
Patriot Disposal will provide services on all holidays that fall on regularly-scheduled pickup days with the exception of: Thanksgiving Day, Christmas Day, and New Year’s Day.
HOLIDAY SCHEDULE 2021-2022
THANKSGIVING DAY (Thursday, November 25th)
Thursday’s regularly scheduled services will be provided on Saturday, November 27th.
Patriot Disposal’s offices will be closed
CHRISTMAS DAY (Saturday, December 25th) & NEW YEAR’S DAY (Saturday, January 1st)
NO CHANGE– These holidays do not impact our regularly scheduled collection
CHRISTMAS TREE COLLECTION:
Christmas trees will be collected during the first 2 weeks of January on the following Mondays: January 3rd & 10th.
All tinsel and decorations must be removed, and trees should not be placed in plastic bags.
Collection of Christmas trees may be impacted by the national labor shortage; if a tree is placed curbside for collection on yard waste collection day and is not picked up, please LEAVE IT OUT at the curb and collection will be completed as soon as possible.
SECURING YOUR TRASH & RECYCLING>>
Please Tie Down Your Trash to Prevent Wind From Littering Our Neighborhood.
Please be sure to bind newspapers with twine or place loose papers in paper bags before setting out at your curb.
Weigh down your bottles, plastics and cans by placing heavier recyclables on top.
Ensure that the lid of your trash can is tightly secured. Put smaller lightweight bags of trash together in a larger heavyweight bag.
Don’t put trash out early and PLEASE no loose “peanuts” or other packing materials.
Lastly, if the trash does blow over, please pick it up even if it isn’t yours.
Your HOA assessment provides for curbside trash removal. There is no budgeted amount for litter removal. The Association relies on homeowners to keep their neighborhoods free of litter and their assessments reasonable.
CONTAINERS– Additional & Replacements>>
Patriot Disposal provides one wheeled, covered Toter for each residence for the collection of trash.
Each town home will be provided with a 64-gallon trash toter.
Each single-family home will be provided with a 96-gallon trash toter.
Each town home and single-family home will also be provided with one 64 gallon recycling toter or recycling bin.
Recycling toter and bin dimensions:
64-gallon lidded toter is 31.75″ (L) x 24.25″ (W) x 41.75″ (H)
open recycling bin is 19″(L) x 16″(W) x 15.5″(H)
Replacement Container fee for lost containers (paid by resident): $75.00 each for trash and $50.00 each for recycling.
Additional Container fee (paid by resident): $25.00 each for trash and $25.00 each for recycling containers
You are encouraged to keep a record of the serial number of your toter(s) should you need to identify it in the future.
The following Unacceptable Waste items will not be collected, and should not be placed in the trash or set out for pickup. This list is limited and includes other dangerous materials as determined by state, federal or local law, or in the reasonable judgment of Patriot Disposal.
asbestos
construction debris
contaminated soil
dead animals
highly-flammable substances
infectious or medical waste
liquid waste
manure
paint
petroleum
radioactive materials
toxic materials
INCLEMENT WEATHER& MAKE-UP DAYS
On occasion, adverse weather conditions may affect service and cause delays or cancellations. Notices that affect services will be posted here:
Please review the monthly assessment and payment information below.Assessment payments and questions should be forwarded to FirstService Residential (FSR) at ar.dcmetro@fsresidential.comor 703-385-1133. Payments are not accepted at the Broadlands HOA office.Assessments may change year to year, therefore please check your account online or contact First Service Residential to ensure you are paying the correct amount to avoid late fees. *FSR does not manage condos, please contact appropriate management company for inquiries HERE>>
Broadlands Property Type
2021Monthly Assessment
Courtyard Homes (lawn mowing & turf services included)
$151.00
Town Homes
$98.00
Park Glen Villas (lawn mowing & turf services included – outside of fenced areas)
$116.00
Single Family Homes on VDOT Streets
$84.00
Single Family Homes on Private Streets
$105.00
*Condos (Signature and Villages)
$63.00
PAYING YOUR ASSESSMENTS>>
1. CLICK PAY: (ClickPay has partnered with FirstService Residential to allow you the opportunity to submit payments directly to them through our online portal. With ClickPay you can set up an automatic payment schedule so that you have one less thing to worry about.) Owners can logon to ClickPay via the FirstService Residential Connect® page, or directly at www.clickpay.com/firstservice. Through ClickPay, owners may make a recurring or one-time payment via e-check or credit card online or over the phone at 1-888-354-0135. Echeck payments are processed at no charge to the owner. Processing fees apply for all credit card payments. Please allow 3-5 business days, depending on the date/time and type of the payment, for the payment to reflect on your Assessment account to avoid any potential late fees. You can set up payment reminders to help keep you on track. Questions? Call 888.354.0135 (option 1) or visit ClickPay.com/GetHelp
2. CHECK OR MONEY ORDER: Please send check or money order payable to Broadlands Association, Inc. and mail to (new address as of 11/1/2021):
Broadlands Association, Inc.
c/o FirstService Residential
P.O. Box 30403
Tampa, FL 33630-3403
ASSESSMENT QUESTIONS & ACCOUNT ACCESS THROUGH FSR>>
Contact FirstService Residential at ar.dcmetro@fsresidential.com or 703-385-1133 for balance inquiries and coupons, assessment.
Need Assessment Account History or Statement? Please request a “transaction history report” through ar.dcmetro@fsresidential.com
View Your Account Information: First you must register at http://dcmetro.fsrconnect.com/residentwelcome. Owners will need to enter their account number, which can be found on their monthly coupon stubs. To view your account info, log into FirstServiceConnect, which is the site for owners to access their information. Renters should submit their name and address to register.dcmetro@fsresidential.com.
SOUTHERN WALK ASSESSMENTS>>
If you live in the south section of Broadlands, you may be a part of the sub association, Southern Walk at Broadlands. The assessment you pay for SW is for the Verizon Fios contract and that is handled by the Southern Walk Association. Please make sure that the SW HOA assessment and the Broadlands HOA assessment are paid separately to prevent any issues with each account. For any questions related to the SW Verizon assessment, please contact the SWHOA HERE>>
CONDOS>>
Please direct assessment, refi or condo related questions to your condo management company, click HERE for contact info.
BUDGET>>
If you would like a copy of the budget, please contact the HOA office at 703-729-9704 or email Sarah@broadlandshoa.com. Please include your name and address in your request.
RESALE DOC, MASTER INSURANCE, PUD & PAYOFF>>
For Resale Packet Information: Visit the First Service Residential website to place an order for resale information. Enter the zip code and you will be directed to the order site. Please be sure that you get a confirmation that you have entered all the required components of the order and that it is complete. You will have the ability to track your order. Alternately, you can call First Service Residential at 703.385.1133 to order.
Mortgage/Title company need an HOA dues PAYOFF statement or general dues questionnaire? Residents should make this request through WelcomeLink. Enter your zip code and log in to the portal to make the request.
Broadlands Association’s newsletter, Our Neck of the Woods, is mailed directly to resident homes each month to serve as an official notice of HOA News. The newsletter also serves as a resource for homeowner and human interest articles, upcoming events, local news and more.
ADVERTISING>>
The Broadlands Association Community Newsletter, Our Neck of the Woods, offers space to advertise your business. Our newsletter is an important resource that serves as a medium to announce upcoming events, HOA and local news, homeowner interest articles and much, much more. The publications are printed, mailed and received by nearly 3800 residents before the first of each month. In addition, we post all monthly issues on our website for everyone to access. Our advertisers have been extremely happy with the recognition and business they have attained from placing their ads within our newsletter. Website advertising is also offered as another means to promote your business. Please continue to read below on how to get your ad placed. QUESTIONS? Contact Stassa Collins ads@broadlandshoa.com or 703-729-9714 to discuss your advertising options.
How to Advertise:
Below, complete the appropriate Insertion Order Form (includes pricing& dimensions) and return to HOA office via email ads@broadlandshoa.com OR mail/drop off to 21907 Claiborne Parkway
Email camera ready graphic display ad in PDF format or send classified wording (40 words max) in body of email to ads@broadlandshoa.com
Make payment by clicking on “Buy Now” button below the Payments section.
Display Ad Insertion Order Form (graphic newsletter ad): select>>
Submissions are due by the 1st of the month, for inclusion in the next month’s issue (Due Jan 1 for Feb issue). A full submission includes: Ad, Display Insertion order form and Payment (check or if credit card, see below to pay). Ads should be camera ready and emailed in a PDF file to the Advertising Manager at ads@broadlandshoa.com by the deadline date. Click on Spec Sheet for ad sizes and layouts.
Classified Ad Insertion Form (text only newsletter ad): select>>
Text only ads (40 words max) Submissions are due by the 5th of the month, for inclusion in the next month’s issue (Due Jan 5 for Feb issue). A full submission includes Ad, Classified Insertion Order form and Payment (check or if credit card, see below to pay). Ads can be sent in body of email to ads@broadlandshoa.com by the deadline date.
The ad will be placed on this website under community advertisers on the right rail. The ad looks best if graphic is small with minimal text – the ad would be linked to your business website. A full submission includes Ad, Website Insertion Order form and Payment (check or if credit card, see below to pay). No specific deadline. Upon receiving a complete submission, please allow 72 business hours for ad to be posted on our website. Website Stats: Website/forums stats – 2014-2015Website Stats_2015
Payments:
Please submit payment by deadline date to ensure inclusion. If paying by Credit Card, please use the Buy Now button below to pay via PayPal. Please note: You do NOT need a PayPal account to pay by credit card through PayPal. Please be sure to enter the total lump sum for all months contracted in the “price per item” box. If paying by check, please make payable to Broadlands Association, inc. and submit to address on Insertion Order Form. QUESTIONS? Contact Stassa Collins ads@broadlandshoa.com or 703-729-9714 to discuss your advertising options.
EDITORIAL INFORMATIONselect>>
If you have an article or a suggestion for an article please contact the Newsletter Editor, Natalie Ihanainen. Submission deadlines for editorials are by the 10th of each month for inclusion in the next month’s issue, (i.e.Due Jan 10 for Feb issue).
GO PAPERLESS…NEWSLETTER ELECTRONIC COPIESselect>>
Go Paperless and Opt Out of hard copies of this monthly newsletter. If you would like to receive electronic copies only of this newsletter, please email OptOut@ broadlandshoa.com and be sure to include your property address. You will no longer be mailed a hard copy, but will be emailed a link to the online version. This option saves money and valuable natural resources such as trees. We encourage all residents to enroll in paperless newsletters.
Broadlands, Virginia 20148…. Pools are closed for the Season…
Normal pool season is from Memorial Day weekend to Labor Day, Residents have access to 3 pools in the Broadlands community that each offer a unique experience: Southern Walk, Community, and Summerbrooke
Please review this entire site to set up your virtual passes using registrations steps 1-5 below. Registration steps 1-4 are only done only once. Scroll down for hours of operations, pool policies and rules.
2021 POOL HOURS& LOCATIONS
SOUTHERN WALK POOL 43081 Village Dr 571-223-1331
AUG 1 THRU SEP 7:
—daily: 11:00am-8:00pm
—closes early on Sat, 8/28: the pool will close at 5:00pm for the Middle School Pool Party event.
JUN 16 THRU JUL 31:
—daily: 11:00am-9:00pm
SCHOOL IN SESSION THRU JUN 15:
—weekdays: 4:00pm-8:00pm
—weekends: 11:00am-8:00pm
COMMUNITY POOL (CLOSED) 43008 Waxpool Rd 703-724-7830
JUN 16 THRU AUG 15:
—weekdays & weekends thru Aug 15, then closed: 12:00pm-9:00pm
SUMMERBROOKE POOL (CLOSED) 21580 Demott Dr 703-724-9818
MAY 29 THRU AUG 15:
–weekdays & weekends thru Aug 15, then closed: 10:00am-8:00pm
POOL REGISTRATION (only done once!)
Please note the following before proceeding to STEP 1 below to register:
DO NOT PROCEED UNTIL YOU READ…Residents who registered last year in Cellbadge and submitted photos to the HOA do not need to do anything more for future seasons. (NO PHOTOS, NO ENTRY!)Registration is only done ONCE!HOA staff will send a confirmation email indicating that your registration is complete.These are virtual passes only, no more physical cards are required to enter the pools, just provide your name or address to the lifeguards each visit.
BUSINESS HOURS…HOA staff only reviews registrations and imports photos during business hours, M-F, 9am-5pm.
ONE-TIME REGISTRATION ONLY...Residents must first register online and submit photos to obtain a virtual ID account for each household member. There are NO PHYSICAL CARDS to carry or lose! Use Steps 1-5 below or download instructions to register anytime. Once your household is registered and pictures have been submitted, no further action is required for future seasons unless the status has changed for anyone in your household. DO NOT RE-REGISTER!
TENANTS…must have owner transfer their pool rights to the tenant by completing the Absentee Owner Statement (AOS) form and submitting it along with the lease to the HOA office at info@broadlandshoa.com BEFORE registering for the pools.
APARTMENT TENANTS...who live at The Arbors & Van Metre apartments must pay first for a pool membership before proceeding with registration steps 1-5 below. Please scroll down to “Apartment Tenants” block for more details and to pay. Households are only registered one-time – for future seasons, just pay for this membership.
GUESTS (of HOA Residents only): For policies and to purchase additional visits beyond your allotted 10, please scroll down to the “Bringing Guests” box below and select the “buy now” button. GUEST PASS FAQ’s
LONG-TERM GUESTS… Please scroll down to the “Long-Term Guests of HOA residents” block for details on how to register and pay for your guest.
CDC:guidelines state that fully vaccinated individuals do not have to wear masks. Those who are unvaccinated or not fully vaccinated are strongly encouraged to wear masks. Pools are open without covid restrictions.
Access the CELLBADGE REGISTRATION SITE and under Initial Add Request, please enter your information as a primary resident in order to create a master household account. Please enter street number and name only, no suffix (i.e. Ct, Court, Ter, Terrace, etc.). This initial add request will be forwarded to HOA staff who will validate your residency and account status. Please allow 2-3 business days for the initial approval to be processed. Once validated, you will receive a text/email indicating that your registration has been added but will remain pending until the registration is updated with household members (STEP 3). If you live at the Arbors or Van Metre apartments, you must pay first prior to Step 1. Once fully registered and photos are submitted, no further action is required for future seasons unless your status has changed.
STEP 2 – ACQUIRE PIN….click>>
After you have received a text/email that your registration has been added, please return to the same REGISTRATION SITE and follow the instructions under Enter or Update Household Members. Enter your credentials to get your unique PIN via text/email to continue the process. Pins are a one-time use and must be requested each time you would like to access your account via the cellbadge.com/broadlands/register site by clicking the “Request PIN” button again.
STEP 3 – ADD HOUSEHOLD MEMBERS….click>>
Enter PIN to access the Household Members page to add all household members, aged 5 and older, including childcare providers that live with you. Please read RELATIONS INFO below for clarification on which relation category to select for each household member. Once finished, check the box to verify you have agreed to the facility terms and click Complete Registration. Please allow up to 2 business days for approval, upon which you will receive a text/email indicating that your Broadlands HOA registration has been accepted. Once accepted, you must complete STEP 4 and submit photos to access to the pools. Once registered, if you need to make changes or add family members to your pool account, just revisit the REGISTRATION SITE, obtain a pin and access your account to make updates.
STEP 4 – PICTURES (no entry if this step is missed!)….click>>
Once your online registration has been accepted, all members are required to submit photos. Please read “HOW TO SUBMIT PHOTOS”and “WHAT ARE ACCEPTABLE PHOTOS” below. Photos from the old system will not transfer. Members 18 and older must submit a photo ID showing proof of residency. Picture processing hours are Monday-Friday, 9:00am to 5:00pm.
HOW TO SUBMIT PHOTOS:
PLEASE FOLLOW THESE STEPS TO EMAIL YOUR PHOTO(S)….click>>
Save acceptable* photo file name using the following naming convention: address.firstname (i.e. 42001Ridgeway.Susan)
Subject line should read: pool photos – Registered Last Name (i.e. pool photos – Smith)
ADULTS aged 18 and over are required to show proof of residency, therefore emailing a copy of a driver’s license would be sufficient. HOA staff only need to see the address, picture, name and date of birth on your ID’s. For security reasons, ID numbers and any other information may be crossed out prior to emailing. If an adult’s ID does not show the registered Broadlands address, then additional documentation should be emailed along with the photo showing proof of residency. Acceptable documents would be settlement papers, utility bills or a change of address card.
CHILDREN aged 5 and older, please email a current headshot. For teens, a copy of their driver’s license/permit may be emailed. Photos for children aged 4 and under are not required.
All names must correspond with the registered names in your Cellbadge pool account so they can be imported to the proper record. Pictures will be processed within 2 business days.
STEP 5 – ACCESSING THE POOLS….click>>
Once your photos are set up, your process is complete and access to the pools is simple since no pass is required – just check-in with the lifeguard by providing your name and address and they will be able to access your “virtual ID card” and photo in the system to allow access. Once fully registered and photos are submitted, no further action is required for future seasons unless your status has changed.
GUESTS, LONG-TERM & APT MEMBERSHIPS, RULES & MORE
Bringing Guests (of HOA residents only)
Residents (owners, tenants & apartments) will have 10-guest visits added for free to their household account each season. Only 3 guests per member are permitted at a time. Guest visits are deducted per each guest entering the pool. They are not refundable, transferable, nor roll over the following season. Once guest(s) enter the pool, those visit passes cannot be returned to your account for any reason. For details on bringing guests, click GUEST PASS FAQ. If residents wish to purchase additional guest visits throughout the season, please use the “Buy Now” button below. You must send an email to the HOA at info@broadlandshoa.com to have visits added. Please allow 2 business days for your account to be updated.Stay tuned for 2022 Payment Button
Children – Age Changes & Updating Photos
Children ages 5 years or older by June 1 must be added to the household account for the upcoming pool season and a photo must be emailed to info@broadlandshoa.com. Registered children who have turned 13 or 18 will need to have their relation status updated on your account to reflect the proper category. In order to add or change a household member’s status, visit the REGISTRATION SITE, and create a pin to access your account to make updates. Children under 5 years old may be added to the household to have an older guest accompany them when other family members are not available. Children whose photos have not been updated in the last five (5) years should submit a new photo to info@broadlandshoa.com
Long-Term Guests of HOA Residents
Long-Term Guests of HOA residents who wish to access the pools unaccompanied by a resident must purchase a Long-Term Guest Pool Membership for $100 per person(i.e. non-resident nanny/caregiver, temporary summer visitor, grandparents, etc.) This price will reduce on July 1 to $75 per person and again on August 1 to $50 per person. The fee must be paid prior to adding them to your account. Please use “Buy Now” button below to purchase. Once paid, please visit theREGISTRATION SITEand select “Other-Longterm” as the relation when adding them to your household account. Guests are only registered one-time under your household – for future seasons, just pay for this guest. Long-term guest fees are non-refundable/non-transferable.
Stay tuned for 2022 Payment Button
Apartment Tenants (Arbors & Van Metre – Paid Memberships
Apartment Tenants must purchase a household pool membership. Memberships for the season are $200. You may add up to five members living in your household with this membership. No individual memberships available. Please select the “Buy Now” button to purchase and then register at the link above. Once you have paid for your membership below, please visit theREGISTRATION SITE to register and select “Apartments-” as the relation when adding them to your household account.Apartment memberships are non-refundable/non-transferable.Stay tuned for 2022 Payment Button
Pool Rules
—Pool Rules – General– General overview of Health and Sanitation, Safety, and Disciplinary Actions. Disorderly or disruptive behavior will not be tolerated
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